Interceptor

[Sudhriti Mitra]

Hi All

Is it possible to have conditions or table specific interceptors? Any suggestions

[anupama8]

I dont understand.

That is the screen where you will select the Change type first time and that will open the form based on the type selected so when do you want to disable those.

I have configured the same screen in my instance and when i click on Change----> Create New. It gives me the interceptor screen and then selecting one of them opens the form with the same type.

PS: Hit answered, like, Helpful or Correct depending on the impact of the response.

[Sudhriti Mitra]

Hi Anupama,

I am not giving any specific requirement here. All I want is to restrict the display of all interceptor answers always. I want to restrict them based on certain field values I give on the form. This change thing was an example. Ok let me try with another example.

See this is the Hardware asset form. Now if I click on the New button

I should not see Hardware here

At the same time I do not want to disable anything. It should be condition specific.

Note: I am not sharing any specific requirement. I just want to check the feasibility of such a scenario. Is this possible to implement with ServiceNow?

[anupama8]

Hi Sudhriti,

I dont see this possibility through Interceptor. Based on Input given/selected by user Interceptor opens the form but here what you want is viceversa.(based on form value, interceptor options must display)

As per my knowledge this is not feasible.

PS: Hit answered, like, Helpful or Correct depending on the impact of the response.

[Sudhriti Mitra]

Thanks Anupama

This is what I wanted to know. If you come across something down the line which can make this possible please let me know.

[zica]

in fact We have to move back a little.

When you click on create a change module, you will get the above interceptors that will ask you which kind of change would you like to create.

Based on your response, it will specify some fields under the change form (priority, critical, etc...)

In conclusion, interceptors come before the form. And As far as I am concerned, Snow has to go through interceptors in order to gather data and create the change

Legacy: Using an Interceptor to Gather Data for a New Record - ServiceNow Wiki

Kind regards,

ZA

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