Hi all,
I’m working with the ServiceNow Mobile Agent app (ITSM) and I’m looking into list personalization options for agents on the "my work -> my incident" screen.
Use case:
Agents would like to manually prioritize their “Assigned to me” incidents in the Mobile app by reordering the list themselves (for example via drag & drop). The idea is that:
- Each agent can define their own order
- The order is personal (per user)
- It persists across sessions
- It only affects the mobile app (not the record data itself)
When using input form screens I saw the input type: "Ranking" which is the exact function I would like for the " my incident" section.
Thanks in advance for any insights or experiences!
