Is it possible for Requester users to access the Platform UI?

[Ohki_Yamamoto]

Is it possible to allow Requester users to access the Platform UI to create and view incidents, etc.?

[Deepak Shaerma]

Hi @Ohki_Yamamoto 

Yes, it is possible to allow requesters (end-users) to access the Platform UI to create and view incidents or perform other activities. However the self-service role has limited access to the platform UI. To enable broader access, you’ll need to assign additional roles to these users while maintaining appropriate security controls.

1. Create or Modify Roles:

- If the default self-service role does not meet your requirements, you can either modify it to provide more permissions or create a new custom role that includes the necessary permissions.

2. Assign Roles to Users:

- Assign the modified or new roles to the requester users who need to access the platform UI.

3. Setup ACLs:

- Ensure that the Access Control Lists (ACLs) permit actions like creating and viewing incidents for these users.

Please mark this helpful/correct if this helps you, this will help me and community 

Regards 

Deepak Sharma

[Sandeep Rajput · Accepted solution]

@Ohki_Yamamoto Yes, you can allow the requester user to have backend access. In order to grant them the access you either need to provide them the role which can access the platform UI or you need to modify SPEntryPage script include and update the SPEntryPage().getFirstPageURL() method to allow the requester user have access to the platform UI.

Hope this helps.