Is it possible to add a filter to the "Request For" widget in the service catalog?

Brian Bouchard
Mega Sage

We would like to add a filter to the "Request For" widget in the Service Catalog, but I can't for the life of me find where it is defined or how to make this update.

find_real_file.png

Could some kind soul point me in the right direction?

1 ACCEPTED SOLUTION

Brian Bouchard
Mega Sage

I found the answer.   This isn't held in a variable at all, but is the "Requested for" column of the sc_cart table.  By updating the Reference Specification in on the column, I was able to filter to only the records that we want.

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6 REPLIES 6

Joel Millwood2
Kilo Guru

Hi Brian,

This is normally achieved by defining a reference qualifier on the variable in question on the Catalog Item / Record Producer. You can find the variable by navigating to: Service Catalog > Maintain Items > Catalog Item > Variables Related List. Click on the Request for variable and navigate to the Type Specifications Form Section to set the required Reference Qualifier.

Please refer to the following product information for further details:

Reference qualifiers

Configure reference qualifiers

Please don't hesitate to let me know if you require anything further in regards to the above.

 

Thanks Joel - I'm not seeing this as a variable.  This is a widget that's on the main Service Catalog page, not part of an individual catalog item, which is why I'm having a hard time figuring out where/if I can modify the reference qualifier.

manish64
Giga Guru

Hi Brian,

            put reference qualifier on Request for variable as Service Catalog > Maintain Items > Catalog Item > Variables 

 

Brian Bouchard
Mega Sage

I don't see a a Request For variable 😞