Hi everyone!
I need help with flow and I couldn't figure out the solution.
I created a new catalog form and the form contains the following fields:
1. Dock # - This is a single line text. Visible on portal. Will ask users to input dock#
2. WEB URL - Also a single line text, hidden on portal but visible on the back-end. With pre-populated url.
What I need to do is, if user inputs a dock# on the portal, the dock# will be added on the WEB URL field (with pre-populated url). Please refer to the image below:
I need to do this by using a flow design and without any scripting. Is it possible? Please help. Thank you.
Hello @jeffreygard1127
You can create a custom action and pass the RITM record into it like how I did in below screenshot and update the variable based on the value of the dock.
(function execute(inputs, outputs) {
// ... code ...
var grRITM = new GlideRecord("sc_req_item");
if(grRITM.get(inputs.ritm)){
if(!gs.nil(grRITM.variables.dock)){
grRITM.variables.url = "https://www.google.com" + grRITM.variables.dock.toString();
grRITM.update();
}
}
})(inputs, outputs);
(=tested)
Let me know if you stuck anywhere
Please refer below steps to achieve this without code -
1. Create a flow with trigger type as Service Catalog :
2. Under the actions section, make use of Lookup Record action on "sc_item_option_mtom" table. Replace webUrl with your catalog item question variable.
3. Again make use of Lookup Record action but this time on sc_item_option table to get the ritm variable for weburl.
4. Make use of Update Record action to update the RITM variable value :
Output -
Thanks and Regards
Amit Verma
