Is it possible to capture or log activity notes when a user downloads an attachment using the attachment icon on a custom table?
1. Navigate to Event registry table (sysevent_register.list)
2. There you will get attachment.read event ,OOB. This even helps to track whether an attachment has been read/dowloaded.
Link: https://<your_instance_name>/now/nav/ui/classic/params/target/sysevent_register_list.do%3Fsysparm_query%3DtableLIKEattachment%26sysparm_first_row%3D1%26sysparm_view%3D%26sysparm_choice_query_raw%3D%26sysparm_list_header_search%3Dtrue
Now if you upload any attachment using attachment icon in incident,
it will show in activity log of incident.
Now if you download it , you can track it from here.
Navigate to sysevent.list table
(Check the screenshot which I downloaded as admin in my PDI)
