Is it possible to copy Request Item(sc_req_item)?

[shun6]

Hi all,

I want to copy Request Item(sc_req_item) like incident and　Change Request(change_request).

For exmaple, when I open the incident record and right click on the header I can copy the incident.

I want to do the same thing at Request Item.

Are there anyone who have idea about this topic?

Thanks. 

[ServiceNow Use6]

I think you can't

[Harish KM · Accepted solution]

Hi There is already a OOB UI action on sc_request table called"COPY" UI action. Which creates copy of request and ritm. you may need to implement this on request level.

The flow is requset-ritm-task so you cant do this on ritm level . Even if you want to do it on RITM level you need to take care of request as well.

[Aman Kumar S]

Hey,

You can follow below article to achieve the same.
How to clone RITM with all variables

Feel free to mark correct, If I answered your query.

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