Is it possible to create more than one SMTP email accounts in servicenow.

mania
Tera Contributor

‎07-04-2025 09:49 AM

Hi,

 

Is it possible to create more than one SMTP email accounts in servicenow.

If it is not possible and let me know if there is anywork around.

Can anybody please help on this, it will be grate.

 

Thanks!

 

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Chai Maddula
Giga Guru

‎07-04-2025 09:53 AM

In ServiceNow, by default, you cannot configure multiple SMTP outbound email accounts using the OOTB  functionality. ServiceNow is built to use a single active SMTP server configuration for all outgoing emails.


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Dr Atul - LNG
Tera Patron

‎07-04-2025 09:55 AM

Hi @mania 

 

No, OOTB only  1 SMTP is allowed.

 

Check @Allen Andreas  reply here:

 

https://www.servicenow.com/community/servicenow-ai-platform-forum/is-it-possible-to-have-multiple-sm...

 

glideFather
Tera Patron

‎07-04-2025 10:29 AM

Hi @mania,

 

unfortunately, just one SMTP server is allowed

 

https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/reference-pa...

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