Is it possible to display only the most recent additional comment in the notification?

ayano · ‎07-05-2023

When creating a notification in the change request table, if I put ${comments} in the content, the last 3 additional comments will be displayed.

Is it possible to display only the most recent one?

Teju Dhoran · ‎07-05-2023

Hello,

Yes it is possible.

Please check below link:

Ramesh R · ‎07-05-2023

Hello

Use the below options as per your requirements.

current.comments.getJournalEntry(1);

var grsjf = new GlideRecord('sys_journal_field');

grsjf.addQuery('element_id',current.sys_id);

grsjf.addQuery('element','comments');

grsjf.orderByDesc('sys_created_on');

grsjf.setLimit(1);

grsjf.query();

if(grsjf.next() ) {

gs.print(grsjf.value);

}

Community Alums · ‎07-05-2023

you need to use below script to get the latest journal entry from comments field.

current.comments.getJournalEntry(1);

Administrators can control the number of journal entries notifications include with the following system property .

Property	Label	Description
glide.email.journal.lines	Number of journal entries (Additional comments, Work notes, etc.) included in email notifications (-1 means all).	Specifies the number of entries from a journal field (such as Additional comments and Work notes) included in email notifications. A value of -1 includes all journal entries. Type: integer Default value: 3 Location: System Properties > Email