So, one of our managers wants to run a report on all Request Items that contain a particular value in one of the variables. I can only think of how to run reports using the form values, but not variable values.Is there a way to do this?
We were using the old SLA measurement and have now moved (more by luck than judgment I believe) to the new SLA measurement but something appears to be amiss when adding 'Schedule Entries' for our SLAs. I added a schedule entry to our weekday SLA to p...
So I have an interesting dilemma... basically, our company needs a solution to be able to track all of our locations. It will need the following information:Company NameLocation (address, phone, etc)Sub locations (different locations of the same comp...
There's a 2 year old question on here that is similar but I'm hoping it's gotten easier since then. I have a variable, 'Type_of_request', with values of New, Change & Remove. I need to assign based on these values. What's the best (easiest) way to do...
Anyone know why an Assignment rule would not run against a Catalog Task created by a workflow????I have a catalog item that allows the requesting of voice and phone changes. It is a fairly simple workflow and it creates a catalog task that has no ass...
Has anyone else had trouble getting a Catalog UI Policy to work on an Order Guide? I created one in a variable set and tried all the options one at a time and never got it to run at all. I couldn't find any reference to using them together and I'm gu...
I had inadvertently created a forum post a few weeks back: Business Process Model Notation (BPMN) XML Workflow Imports/Export with respects to BPMN support in Service-Now in the wrong area of these forums. When working with a mature enterprise, most ...
Is there a way to use either a select box or multiple choice field and make more than one selection?Nisi
I am trying to run a client script ONLY if a field on my form (caller_id) is not empty. Otherwise, I do not want it to run. I would assume I could put caller_id!='' in the condition/OnClick field to accomplish this, but it doesn't work. Why doesn't t...
I'm really having a hard time agreeing with the out of the box influence for relationships. To help explain, let me create a very simple example where A is on B. When you remove A, B is affected, but when you remove B, A is not affected.The way the d...
Hi,we are using our own Mailserver for integration and it works fine. However incoming mails get collected by our instance only once every 15 minutes. This is not adequate for the scenario here and we need to have it collect emails more frequently. W...
When a P3/P4 is upgraded to a P1/P2, new notifications need to be issued. It needs to act the same as a ticket that was originally created as a P1 or P2. How can I ensure that this happens. Everything is already in place for the originally created ...
We're currently using a product called Journyx for time reporting, and I'm not a big fan of it. Basically, all we want to collect is how much time did a person or group spend on a project or operational task in a given week, and then report on projec...
I am trying to create a script for Pop Up window to confirm and also used to update a record. Basically I want this script on the sc_task table to be an on submit so that it will pop up ok/cancel box and If they select ok, it will update a field on t...
I would like to have a role called 3rdparty where if a user has this role they are restricted to tickets where they are the assignment group. Since they will be handling tickets they will need the itil role so we are in compliance with the license co...
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