is it possible to show the Emergency Change Interceptor only in the SOW?

SpartanW
Tera Contributor

‎07-07-2025 12:22 AM - edited ‎07-07-2025 01:59 AM

Hello All,

 

I want the Emergency Change Interceptor to be shown only in the Service Operation workspace, not on the Backend or any related list on Incident or problem form.

 

And this Emergency Change Interceptor is only visible for Incidents P1 and P2 in SOW.

 

SpartanW_0-1751872608857.png

 

Thanks.

 

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SpartanW
Tera Contributor
In response to Dr Atul G- LNG

‎07-07-2025 01:52 AM

Hi @Dr Atul G- LNG ,

I marked both Interceptor as a Inactive still I can see emergency change model while creating new change

SpartanW_0-1751878310412.pngSpartanW_1-1751878329637.png

 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to SpartanW

‎07-07-2025 02:20 AM

Hi @SpartanW 

 

It might not be the ideal approach, but have a look at this post and try following the steps mentioned — see if it works for you.

 

https://www.servicenow.com/community/itsm-forum/i-want-to-hide-standard-change-link-in-change-reques...

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