Within ITSM we have service requests that will require an approval. Sometimes that approver needs to get additional information from the user in order to make their decision. How would you handle this? I noticed in the documentation for the old 'Serv...
I already have a functional biz rule running to prevent resolution when our incidents have open incident tasks:(function executeRule(current, previous /*null when async*/) { incitask=new GlideRecord('incident_task'); incitask.addQuery('pare...
Hi, I want to make fields mandatory while Proposing a standard change template on Record Producer itself. I want to stop page submission if any pre added field is blank as shown in the picture.
Hello All,As shown in the attached screenshot, I need to make the 'Edit' button conditional or restricted in its visibility. Specifically, I want this button to be visible only to users who are members of a specific 'Group' (which is a custom field w...
Hi team, We have a requirement to calculate the time taken by the last assignment group to resolve the HR case, from the moment the ticket was assigned to that group. I want to track the total duration from when it was assigned to that particular gr...
Hello All, We have a new requirement to design a page that same as the navigation of email properties page. This page should include a three reference field and a button. Does anyone have idea on how to create this type of page? Thank you.
Hi all, The ServiceNow partner that implemented the instance I now manage misguided the business on how Universal Requests would be used and actually implemented it in a pretty awful way. I have had multiple requests from colleagues in the year that ...
- In Prod, we have a decision table with many decisions (almost 80)- In order not to manually export these decisions, I have exported these decisions to Excel successfully- I then tried to import these decisions again per Excel sheet using the templa...
We are unable to process the Excel (.xls) file generated after catalog form submission. Although the file is saved with an “.xls” extension, it is stored in XML format in the backend in ServiceNow where the details of the file is showing as xml forma...
Hi guys, I did created a basic survey to visualize how weight works, I know how it works but the values are not showing on the report (it should be score responses for the categories multiplied by percentage) In the use case I created it: 70% for res...
Hi I would like to pull only active fields in email notification. There is one email notification script to pull all the variables associated to the RITM but it is pulling inactive fields as wellBelow is the email script which is responsible to pull...
Hi All,I am trying to configure the 'Email Client Template', in which, under 'Sender Configuration' tab, by setting From Generation Type, as script & Here in Email, I am trying to set the 'From' field , a value of a current record field(u_email_id). ...
Hello All,i have a requirement there is a link called Read Policy and when i click it it should open a diaouge window which will have policy details and two buttons Accept and cancel if i click on cancel it should close hthe dialouge window and if i ...
Looking for a How to: Issue: We need to be able to print a Bar Code Label from ServiceNow! Fields used for Information: Number / Asset Tag / PO / Serial Number Have been told we will need the following: 1. Able to put in dimensions of label 2. Sequen...
Hi all,Some doubts regarding VMW: - I found that Supplier Lifecycle Management is about supplier onboarding and VMW is about vendor performance, correct? There's any other difference? Why ServiceNow uses the two different terms "vendor" and "supplie...
