Hi All, I have created response and resolution sla based on our requirement herestart condition for my response SLA when state is in pending and stop condition is state is in work in progress,& as per the req pause condition for my resolution SLA is ...
Hi Community,I’m currently creating a dashboard using Data Visualization → Single Score to display the number of accepted records for the current fiscal year (from April 1, 2024 to April 1, 2025).I'm using the following filter in my report: However,...
Hi, Not able to make a particular URL type field read-only or editable based on role or group validation. here is the script: Business Rule (Display) (function executeRule(current, previous /*null when async*/ ) { g_scratchpad.userRole = gs.ha...
Hi Everyone, When business service is cisco and channel is alert and alert severity is major, assignment group should be changed from servicedesk to netwrok team. So i have written a on change change of business service field client script. function ...
Hi All,In a order guide i have 3 catalog items, and each item is having multi row variable set. When order guide is created, i have copy all these multi row variable set to 1 multi row variable set.Script i used is copying only 1 multi row variable s...
HI, I am not able to see my favorite's only order guide items are not displaying in my favorite's. find the attachment.
Hi SNC,How do I create an Instance With Table on a Service Portal Page instead of a "simple" Instance? By default, when I am in a Service Portal Page and I click to Create a New Instance, it always create a Instance. How do I create a Instance With T...
We would like to have the emails sent from the tasks and incidents to show in the Service Operations Workspace Activity Stream. When I click the filter in SOW emails are not even an option. Whereas if I view tasks or incidents outside of SOW I am abl...
I've been working with our sailpoint(SP) team to build a catalog item that will handle several api calls to SP, deal with the data retrieved, and submit an access change request (both add and remove). All of this live and dynamic in the service port...
Good eveningWe recently had an incident where once it got Closed, ..... 4 days later, the SLA got Stopped. It can be seen under Stop time column.Do you know why this could have happened? I even checked the SLA definition, but nothing found. You can s...
We're testing the Meeting CAB feature in our lower environments. The application installed successfully, and we've confirmed all scripts and installation files are present. However, the Change Advisory Board list isn't appearing in our SOW. Latest pa...
I have to trim the incoming email data and remove signatures & logos. I have created an Email Reply separator to filter out everything after "Regards" but it is not working. I am attaching screenshot of the separator I have created. Please guide what...
Do service accounts(IE. users specified as web service only/non-interactive) that have been granted the 'itil' role consume a fulfiller license? Thanks.
Team, I am having a hard time with this task All normal change requests must first receive approval from the Change Management assignment group before they are sent for any other approval.1. Create a Change Approval definition. a) Name: Change Mgmt ...
Hi.. we created a new assignment group (let's call that Cloud Team) but there should not be any SLA attached to that group. Additionally, there should be no SLA obligations for our queue, even if cases are transferred from another queue after a delay...
