Forum Posts
Hide an Icon in the incident form.
Hi everyone,I need to hide a specific icon from the Incident form in ServiceNow.The icon appears on the form header / related list / field (please specify where exactly). I would like to remove or hide it based on either:User roleConditionOr complete...
Resolved! knowledge feedback task is getting created even if we cross the feedback popup without submitting
knowledge feedback task is getting created & feedback is getting captured even if we cross the dialog box without filling details and reason. I want to make sure knowledge feedback task is created only if the user submits the feedback dialog box
Work Notes added on Parent Incident should remain only at Incident level.
I am seeking guidance on how to ensure that Work Notes entered on a parent Incident remain exclusively at the Incident level and are not automatically propagated or synchronized to any associated Incident Tasks. The objective is to preserve the exist...
Option with Dropdown --None--
I have created one on change client script.' Time taken'(on change field) is selected as 1 hour then business application option should be removed and in other options 1 hour should be visible .When i am selecting time taken as 1 hour then business ...
Resolved! Inbound vs Outbound integration
Hi friends, I have a doubt about integration. I am confused with Inbound vs Outbound integration.1. If an external tool wants to read/fetch data from ServiceNow instance ==> Is it inbound integration ?If they read data from ServiceNow, will they be a...
Access Controls
Hello everyone, as part of my learning in ServiceNow while exploring Access control List I was getting confuse to understand the ACLs where mainly I was confused at what is the main difference between the table none and table (*) so can anyone expla...
Reference Qualifier not Working
I am having a requirement to show the users in a field named "Developer name". Condition is when "Developer type" field is set to internal then it should display one more field named "Development group" and when user selects the group then only the g...
Csat survey average by assignment group
Hi , I have calculated overall Csat score average with the script It was working fine but when I want to slice that data with assignment group Im unable to do it I have added breakdown source and done breakdown mapping as well but it is still showing...
Resolved! Survey without table
I have a requirement to trigger surveys for specific users on a quarterly basis. It is not related to any records or table trigger conditions; the survey should simply be sent to specific users quarterly. Is this possible
Script help - Incident will not resolve or close
Hello!so we have an odd one we are trying to sort outhere is what is happeningwe have some sites that we support have an end of day process, if they fail to complete the Help Desk is notifiedfor the longest time the help desk would manually create a ...
Information - Nextthink Servicenow integration
Hi All,I have a requirement to configure Nextthink- Servicenow integration for1. Auto ticket creation based on next think issue alert.2. Self service portal, when a user tries to raise an issue, one click solution should popup relavant to summary/iss...
Dashboard with ACL rule
Dashboard ACL/Role RulesI have the following scenario: a user made a copy of a dashboard from another one they already had access to. In the original dashboard, everything works normally—the user can edit and manipulate it without restrictions.Howeve...
Legacy Workflow to Flow - Testing Using a Data Mining Approach
In the continuing migration effort started here: What do you do with more than 500 legacy ServiceNo... - ServiceNow Community, I would like to provide some details about our unit testing process. For the ServiceNow legacy workflow migration projec...
Modernizing a Complex Legacy ServiceNow Workflow with Generative AI
In the continuing migration effort started here: What do you do with more than 500 legacy ServiceNo... - ServiceNow Community, I would like to provide some details about migrating one of our more complex legacy workflows. The Problem One of our or...
