Hi, i have a question to ask, whether the OOB widget Knowledge most viewed articles, is it gives the articles that are viewed in that past 30 days and where can we find that filter condition, can we restrict the knowledge bases as well, like only i n...
Hi,I would like to build an “Average P1 Duration” report. However, we are not using SLAs in our setup.Is there a way to create this report without relying on SLAs? If so, could someone please guide me on how to achieve this without script inside repo...
Hi, I have a requirement. We have a assignment group called "problem_mgnt" now I want this assignment group to be only visible for problem record assignment group field. This group should be hidden in Incident for filed assignment group and for Req...
Hi Everyone,How can we establish inbound integration using OAuth2 with Microsoft Entra ID as the Identity Provider? The client requires Entra ID to be the IdP. What key considerations should we keep in mind, what information do we need to obtain from...
Is integrated cam is necessary to write the exam or inbuilt cam from lapi is sufficient..I want to write exam online could you please also let me know the precautions i have to take...
Hello Everyone, I am currently working on a dashboard where we are implementing a dynamic content block. In this block, we have created a dropdown to pass year values, for example: 202020212022202320242025 The dashboard contains multiple reports acr...
Hello everyone,I am working on a requirement to create a set of automated tasks on a daily basis and assign them to a specific group. For this, we have a catalog item, and I have created a daily scheduled job that generates the RITM along with the as...
I've been doing this course on/off for over a month now! Only have 5 instances remaining and I just want to say "Thank You" to all you who have posted answers to get me through this course thus far. Still can't complete it because I'm stuck with the...
I am working on a SC task form where it has a reference type field that refers to "cmdb_ci" table . the task is to filterout the service option with status "retired" .there is a oob dictionary override , reference qualifier :javascript:new Task...
I am working on a custom scoped application in ServiceNow and trying to display a country flag image on a form.The image URL is retrieved from an external REST API (ipgeolocation.io) and is successfully stored in a String field (country_flag).However...
Need answers to the given question 1. What is normally done when a Root Cause and a Workaround are identified for a problem to document the quickest known resolution?A. Publish WorkaroundB. Document a Known errorC. Complete InvestigationD. Complete R...
Hi Community, Advanced Work Assignment (AWA) is often discussed as a smarter way of assigning work in ServiceNow, but it can feel confusing until the overall flow is clear. I wanted to share a simple, practical explanation of how AWA works, focusing ...
Hi Team,I am working on Change Risk Assessment in ServiceNow and configuring Assessment Metric Definitions for risk calculation. Currently, the metric definitions have integer values (e.g., 1, 2, 3, 4).My question is:Can we assign decimal values (e.g...
Icons are stored in choice fields in the record producers. Are they part of update sets when we move from one instance to the other ? or do they have to manually imported ?Thanks