Is it possible to view emails sent from the Major Incident Management workbench?

[Mark Prior]

When sending comms using the Major Incident Management workbench, is it possible to view on ServiceNow the email communication that has just been sent? 

[HugoFirst]

Hve you tried the email log?

https://<your instance>.service-now.com/nav_to.do?uri=%2Fsys_email_list.do

[Mark Prior]

Sadly unless you're an administrator you can't see that list. I'm thinking more for non admin users - sorry

[sachin_namjoshi]

just to be sure, did you already follow the procedure described below?

Major Incident Workbench Communication Tab

If yes, then you can use activity logs of incident to check email sent

Regards,

Sachin

[Mark Prior]

Hi Sachin - I have followed the procedure in the documentation link that you provided and although I can see that an email was sent I can't view the body of the email. When I select 'view activity' it just shows an entry saying that the communication task is 'completed' was 'open'. We need to be able to view the body of the email that was sent.