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Resolved! I have created a database view on metric definition,metric instance and incident tables, where metric definition was built on field Assignment group such that when i click on try it in db view it gives the incident and value fields where value is the

I have created a database view on metric definition,metric instance and incident tables, where metric definition was built on field Assignment group such that when i click on try it in db view it gives the incident and value fields where value is the...

Ganesh61 by • Kilo Contributor
  • 2081 Views
  • 2 replies
  • 1 helpfuls

Resolved! How to get to catalog request using ATF

Hey guys, I am trying to test a catalog request using the Automated Test Framework (ATF).  I would like to validate some fields in the sc_request table after ordering a Catalog Item.  So I am wondering how to I open an existing request that I just cr...

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Troy25 by • Kilo Contributor
  • 4904 Views
  • 10 replies
  • 2 helpfuls

Resolved! Peer Review Approval notification in change request

Hi All, Currently we have notification for change request when approval field is approved and rejected. We have different levels of approval like peer review approval, manual approval, change management approval. Now we need to create a new notificat...

Pari5 by • Tera Contributor
  • 3345 Views
  • 8 replies
  • 0 helpfuls

In Assessment instance(asmt_assessment_instance) form, there is a drop-down field 'status'.And a related list 'Metric Result' which stores questions and answer(Yes/No).Need to update status if all the questions are answered as 'No''

In Assessment instance(asmt_assessment_instance) form, there is a drop-down field 'status'.And a related list 'Metric Result' which stores  questions and answer(as Yes/No).Need to update 'status' if all the questions are answered as 'No''. Tried belo...

dipam3 by • Tera Contributor
  • 2672 Views
  • 3 replies
  • 0 helpfuls

Resolved! ArrayUtil throws error in scoped Application- Service portal

Hi All, Here is my server side script in widget to fetch records an remove duplicates. data.arr=[];var item=new GlideRecord('sc_req_item');item.addEncodedQuery('opened_byDYNAMIC90d1921e5f510100a9ad2572f2b477fe');item.query(); while(item.next()){data....

sana11 by • Kilo Guru
  • 3803 Views
  • 7 replies
  • 6 helpfuls

Cname record for custom url

While i'm trying to create the custom url i'm getting the following error. What is cname record and how can i create that?

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Harish59 by • Kilo Contributor
  • 2751 Views
  • 1 replies
  • 0 helpfuls

Resolved! How do you get Template Management in the Standard Change Catalog?

I am missing the Template Management from my Standard Change Catalog for ITIL user to be able to propose a new one. It shows in the product documentation. I don't see it in my change catalog or under maintain items.   Product Documentation Reference ...

JY3 by • Mega Contributor
  • 2222 Views
  • 3 replies
  • 0 helpfuls

Resolved! Increase size limit of attachment on Service Portal

How can I increase the size the limit of an attachment per file for a service request on service portal. I think it is allowing up to 24MB per file. No error or warning message is shown. I tried updating below things but no luck. Any thoughts?  Updat...

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S_53 by • Kilo Guru
  • 2397 Views
  • 4 replies
  • 0 helpfuls

Attachment file rename

when i try to attach a attachment on incident form the attachment file name system has to check if it's vaild file name or not? Name convention –                 Original_file_name+_+USERID+_+YYYYMMDD.original file Extension  Example : ABCD_siva_2020...

busireddy by • Tera Contributor
  • 2254 Views
  • 2 replies
  • 0 helpfuls

Resolved! Make Variables Field - Read Only in Catalog Task Default View

I have created a UI Policies to set Due Date and Variables as Read-only for the sc_task table. However, the Variables are not disabled in Default View. Here's one of the Catalog Tasks. As you can see, the Due Date is set as Read-only, however, the V...

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hanaphouse by • Tera Guru
  • 2844 Views
  • 7 replies
  • 7 helpfuls

Resolved! Catalog Tasks not created in Catalog Item

Can you help me with this newbie problem? I think I did everything right but it doesn't work. Here's the simple workflow:   Here's the workflow of the request associated to the catalog item:   Here's the RITM ticket created. No Catalog Task.

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hanaphouse by • Tera Guru
  • 4362 Views
  • 12 replies
  • 7 helpfuls

Resolved! How to check clone history

Hi, In Dev instance when we were in NewYork  version we did cloning multiple times Prod to Dev. recently we upgraded Dev instance to Orlando. my requirement is here, how to find last cloning details when we were in newyork version.

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Supriya25 by • Tera Guru
  • 4522 Views
  • 10 replies
  • 6 helpfuls
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