How to add company logo in email template using system property.
How to add company logo in mail template from system property. The company logo is stored in newly created system property.
Forum Posts
Resolved! Map to Requested for field on Request table
Hi guys, I have created a catalog item. So once i submit the item, i want to populate Requested for field on Request with the User field in the catalog item. How can i do that? I mean how to map catalog item fields to its Request fields? Regards, I...
Approval for a Record Producer
I have a Record Producer which creates a Record in a custom table. I need an approval activity before or after creation. Hope its not possible to have approval before creation as the user submits the request on portal, the record is created automatic...
current.setAbortAction(true) is not working properly
I have on before business rule as below. var val=current.getValue("abc"); var env=current.getValue("def"); var va = new GlideRecord("u_sap_transport"); va.addQuery("u_transport_number",val); va.addQuery("u_environment",env); va.query(); if (va.next()...
Resolved! When we select an option in the drop down field in UI page,that particular action button should appear on the form.
Hi, I have created an ui page and a drop down field values(xx, yy, zz) . The use case is: If i select an option from drop down field(suppose if i select yy),in the below form assume "yy" value(ui action button) beside submit button and there should b...
How set a default value using dictionary entry
I have the variable called Audit, it should be "No" by default. I am trying add the default value using dictionary. Is there anything I'm missing to add. Thanks.
IntegrationHub ETL - Error "There was an error in creating ETL Map"
I am getting error "There was an error in creating ETL Map" in first step of 'ETL Transform Map Assistant' after saving basic information for the ETL Transform Map. Please find below screenshot
Resolved! auto Populating the values in a form using glideajax and script include
Hi All, I have a requirement to auto populate the field values (email, mobile, manager, department) when I change the user Using script include and glide ajax I tried the script below but not working fine please help Client script onchange ...
Scheduled job completion status
I have created a scheduled job that runs a script against the CI tables. Is there a way, once I have started the job (by using the Execute Now button) that I can see when the job status? ie running, complete, failed, etcRic
Resolved! User criteria match all on location and group
Hi I want a user criteria to both match user group and a location that is on the user. But this doesn't work. Do I have to script? I am novice at scripting, How would such a script look?
Case vs Incident Management
Hi all,I would like to understand why case management is used in Customer Service Management. What is the senitiment of using case instead of incident?All that can be achieved using case can also be done using incident management as well in my opin...
Analyzing the Fulfiller role usage
Hello All, We need to migrate from older version to Orlando and we need to analyze the usage of ITSM Fulfiller users. I need to be able to analyze what users act as actual fulfillers (create and modify records) and what users only view and approve...
Resolved! How to create a UI Page for Incident Table
Hello, I am able to create a UI Page can anyone please help me how to retrive the Incident Records to the UI PAge ?
Resolved! KB Article not displaying correctly in Service Portal (New York)
Hi Community, We're experiencing an issue with a knowledge article not displaying correctly in the Service Portal. The article was not created by a template so I believe KB0692733 does not apply. The KB article appears to be offset and information...
Notification not triggering when task is created in SC_task table.
We have a notification on SC_task table to be sent to "Assignment group" of catalog task when record in inserted and updated. Notification conditions: Assigned to is empty and assignment group changes. This notification is designed to run for all ...
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