Is ServiceNow Multi or Single Tenant?

[lrguerino]

Hi guys, I'm new in the ServiceNow community. I'm going to do the Implementation Specialist Certification soon. I was taking a look at the Blueprint and came across with this question: ServiceNow provides customers with a dedicated database, application and data isolation using which one of the following models? A. Single-tenant B. Multi-tenant C. Hybrid-Cloud D. Domain Separation Reading the wiki you can't really tell which one is correct. Do you guys know what is the best and correct anwser here? Best regards Luca

[Michael Fry1]

Depends of what you are setting up.

If you are a single customer, use Single tenant.

If you are an MSP (Managed Services Provider), use Domain Separation.

if you want a hosted instance for customers that can't afford their own full instance, you can create a shared, domain separated instance, called a Multi tenant.

Not sure what Hybird Cloud is but thinking it's have a local server on premise.

[lrguerino]

Ok got it.

The scenario in this question is: a dedicated database, application and data isolation. It means that a particular customer would have everything dedicated, so I would choose the letter A, single tenant, right?

[Michael Fry1]

Yes - single tenant would be correct.

[Deepak Ingale1]

no...as per sericenow , it is hybrid tenant.

Domain separation in service now is a hybrid tenant method.

To elaborate it further, In a single tenant model, you can make it analogous to single house where you can change infrastructure, can change windows and exists.

In mutil you do not have that provision.

What matters here is that data resides on single database but it is devided from application end.