What are the most effective methods or best practices for identifying similar incidents or records in ServiceNow? I'm looking to improve incident correlation and reduce duplication. Are there any built-in features, plugins, or custom approaches you'v...
Hi all, Wondering if anyone else has had to do this or if anyone knows how I might achieve it.Currently when "Start Microsoft Teams Chat" is selected a work note is added to the ticket (as per the screenshot). The requirement is to not pass this work...
Good evening.I have a requirement to create a dashboard. The dashboard will be on Knowledge Searches ( ts_query_kb ) table, which captures all the most searched words on Service Portal, short description, everywhere, along with the repeat count. Scre...
We have a 3rd party application that triggers our ServiceNow Instance POST API.Currently we have an issue where incomplete parameters are being sent to us. Unfortunately, this 3rd party vendor claims that they did sent the complete parameters but in ...
Hi, We have a requirement from L2 teams where they want to have the possibility to share the feedback with L1 teams when the tickets are passed to L2 without the proper checks. To achieve above, I am thinking to make use of assessments, but have dif...
i have created a email notification for change to approve and reject via mail on change_Request table, i dont want to use OOTB so using own one and i have created inbound email action on sysapproval_approver table and the script is below my script is...
Hi Community,I am currently working on ServiceNow Multi-Factor Authentication (MFA) and I see that Passkey (WebAuthn/FIDO2) is one of the supported authentication methods.I would like to confirm:What exactly is Passkey in ServiceNow?Is it simply anot...
"I just copied the attachment from the Service Request table to the Data Source table using Flow Designer. If this is helpful, please accept it as the solution for copying attachments. Thank you!" "In the Catalog Item, select the Data Source record a...
Hello everyone, I’m encountering an issue in my ServiceNow instance involving an Order Guide and the workflows attached to the catalog items within it. What I Have: An Order Guide that drives its own workflow successfully when submitted.Several catal...
How to show details for the approver when he is in esc portal and click on "My Task". he can see the details in SP portal but not in esc portal. User has the "approver_user" role.i want like the belowThe request for approval is created using simple c...
Hi Team, We would like to redirect users who are searching in SOW view of global search from SOW view to classic view. Let me know how we can achieve this. Even if they are searching in SOW view as well, they should redirect to classic view. Thanks...
ServiceNow fix script to close an SCTASK and ensure the associated RITM is updated accordingly using
How can the user be allowed to view the report without the catalog_admin role? The report is viewable only if the user has the catalog_admin role. The user is not an admin and should not have this role. The user is able to view other reports share...
We are in the planning stage of implementing Major Incident and are curious to know who owns your major incidents? When you promote/create a MI, does your MIM team own the MI through the life of it, or do you reassign it to a resolving group? If your...
Without the report_admin role, users cannot create, view, and share reports in the Workplace Service Delivery. The report_admin role is allowing all reports to be seen by the users that work only in the Workplace Service Deliver scope. These users ...
