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Resolved! Add a new risk condition: "Insufficient lead time - Normal Change" so that if lead time of 7 days is not met for Normal change requests, Risk should be set as High (NOT VERY HIGH), Impact should be left alone for changes where Type is Normal Change

hi i am working in itsm stimulator, pls give solution for below task . Add a new risk condition: "Insufficient lead time - Normal Change" so that if lead time of 7 days is not met for Normal change requests, Risk should be set as High (NOT VERY HIGH)...

Govindarajan by • Mega Contributor
  • 19582 Views
  • 30 replies
  • 72 helpfuls

Configuring the right standard change catalog in workspace

when I try to create a standard change from case(CSM) related workspace , it shows me the catalog items instead of the standard change catalogs, I can`t navigate to the standard change templates that I have created. I need to correct this mapping , h...

SM_TM_2023 by • Tera Contributor
  • 1029 Views
  • 4 replies
  • 0 helpfuls

Resolved! Recurrent incidents

Hi, I would like to have a % of recurrent incidents (and outages) per month. How can I do it easily (without calculate it manually)? Best regards, Nenad

Resolved! Who Accessed my Report

I need to:- produce a list of all reports that require ITIL role to access (done/easy)-     I use a fix script to create a CVS file-  I need to find a way, via script?, to find out "which user/s" have viewed the above identified reports. I thought th...

Community Alums by Community Alums •  
  • 1579 Views
  • 2 replies
  • 1 helpfuls

On-call scheduling

Good afternoon I would like to know if it is possible to setup one on-call schedule for two groups? E.g. both groups must rotate in one schedule? RegardsThereza

Resolved! How Many types of Script Includes()?

How Many types of Script Includes()? Please provide the correct answer: Two types(client callable and server-side)  or Three types. Which one correct? Thanks Ram  

ram2497 by • Tera Contributor
  • 8026 Views
  • 5 replies
  • 3 helpfuls

Issue with Duplicate Request Validation in ServiceNow Catalog

Hi I have a requirement in an existing catalog item that contains three dropdown variables:LevelGradeStageWhen a user submits a request, the system should validate these three variables along with the Requested For user’s location. It should check wh...

SUGAGURU by • Tera Contributor
  • 912 Views
  • 3 replies
  • 0 helpfuls

Best practice if using multiple OU definitions for LDAP

Hi SNow Community  Can you give me some advice on what is the best way to handle data sources if using multiple OU definitions for LDAP setup.  Can I specify the same Import set table for different OUs, as they will use the same transform map? I'm as...

danrad by • Kilo Explorer
  • 7034 Views
  • 7 replies
  • 1 helpfuls

Learning Service now

Sorry, I'm learning service now, in the past, only I was created tickets but I want learn more about service now, how can I learn more? Any suggestions?

DavidZepeda by • Kilo Contributor
  • 1238 Views
  • 4 replies
  • 0 helpfuls

Reset the AD password and send it to the user from flow designer

Hello, I have a requirement to reset the AD password and send it to the user using one password from the flow designer in servicenow. I see in flow designer we have option to reset the password.  1. What I need to pass in the Password field?2. Can we...

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Admin7267 by • Kilo Sage
  • 769 Views
  • 2 replies
  • 0 helpfuls

Copy paste a screenshot in to the HTML field in service portal

Hi,  I am trying to pass images by using HTML feild on the service portal. I have followed this articlehttps://docs.servicenow.com/bundle/newyork-platform-administration/page/administer/field-administration/task/render-journal-field-entries-as-html.h...

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Rajan Kumar4 by • Kilo Contributor
  • 5859 Views
  • 4 replies
  • 1 helpfuls
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