Hi, We have both a Service Portal and an Employee Service Center (ESC) portal. When submitting a record producer through the Service Portal, it works as expected. However, when attempting to submit any record producer from the ESC portal, the submis...
I am Unable to associate closed change requests to another change. I checked the related list and there are no restrictions. What else can I check? could this be acl issue?
Hi All,I am creating a new Catalog item in which I need to create 3 checkboxes. It is working fine when I create the first checkbox but the moment I create the second checkbox field it is showing a 'options' word on top of that which I haven't create...
Hello,We previously installed the Entra ID Spoke (version 4.3.2) and have successfully created users and groups through it. Now, as per our current requirement, we would like to sync Distribution Lists (DLs) using the same spoke.Could you please sugg...
Hello all, I'm trying to convert submitted RITM to PDF and attach that PDF on RITM and send an email to the requestor. Tried below script It is working with Background script but not with BR, I have written After Insert BR. var pdfUtil = new sn_pdfge...
Hi, I'm trying to make planned start date ('start_date') read only on a project task ('pm_project_task'). I have a UI policy to do this for other fields, all working fine apart from start date. Tried via script etc nothing seems to work. The only wa...
Hello Folks, While using 'Copy Change' UI action, we have observed that the Change tasks are getting doubled.For example, Change A has 2 Change tasks and I create a copy of that change, I see 4 change tasks in the copied change. Is this a known issue...
Hi All, When I am clicking on copy change and submit the change request ,Duplicate change task are created .When I click on copy change again in the change request for which duplicate task are created .Again duplicate task are created in addition of ...
I have a development task and I’m unsure how to proceed.Currently, a user is automatically logged out after a period of inactivity, which is the default behavior in the platform. However, the requirement is to ensure that this specific user remains ...
Hi Team, We have created Report on RITM table and trying to show the variables on the report.Some to some extend we are able to add and get the values in the list view. After adding few more variables to list, all the values are coming empty. Is ther...
Hi guys, I am trying to generate a similarity solution but I am getting the following error: NSE0016:Failed to execute component lookupVectorizer : NCE0019:Failed to train text vectors of method TFIDF I only found the reference to include...
Hi All, I came across this link: Notify: Multi-Channel Notifications | Twilio. What is available with ServiceNow for SMS messaging?I have also tried to reach out to Twillio but they are not responding.
Hi All, I recently passed the ServiceNow Admin exam and made my own notes. Hope this cheat sheet will help you to pass the exam. Thanks Anu
I have a need to get all of the people who are on-call at a given moment in time. If I have 11 rotations for example and only one person is on-call at any moment in time I would want to get 11 records. I would prefer to select the data from tables. ...
