Announcement Card - SOW
In Service Operation Workspace, Announcement card Title should have the text in wrap to show all the details of the instead of few lines.
Forum Posts
Remove email auto fill when emailing from a ticket
How do you remove one of the auto fill when typing a name on an email from a ticket. As shown in the photo attached. The account is not in the user table
Resolved! How to increase input variables count for action in flow designer?
Hi all, I had a requirement where I need to pass more than 20 input variables in a custom action which is not allowing me to pass inputs after 20 input variables. Could you please suggest the possibilities to achieve this requirement. Thanks,Nithya.
How to Safely Decommission a Custom Table With Active References?
Hi Community,I need to decommission a custom table that has around 2500 records. The challenge is that several existing RITMs reference this table. Actually we shouldn't delete the table directly because it will break those reference fields and cause...
Auto clear list collector type variable
Hi All,There is two list collector type variable region and country. Based on the region i have selected the country value will show. Now we want when a value is removed from the Region list collector, the corresponding Country value should automatic...
Request to Clone the Sub Prod (DEV) instance with some tables only
Hi ,I want to clone the Production instance to the sub‑production (Development) instance with only a few specific tables: Incident, Change, Problem, Alert, and Case. I would like to clone the Dev instance from Prod. How to restrict other tables and c...
I want to get the attachment length for the catalog item from service portal before request submiti
Hi All,I want to get the attachment length for the catalog item from service portal before request submitI have one variable called "request approval" which is check boxif above check box is true,I need to make the attachment mandatory before submitt...
Synchronization between a parent and a child change.
We are implementing a parent–child change model in ServiceNow and are looking for best-practice guidance.As a Change Manager, I want to explore and validate how parent and child Change Requests should transition between states, so that Resolver teams...
ITSM Mobile Agent Widgets Are Not Loading Data
Hello Everyone, Our organization is currently running into an issue where various widgets on the Agent app are not displaying data correctly. Here is the list of widgets that are not loading data:Breached incidents (on the My team tab)Incidents at ri...
Show a custom phone number in on-call calendar
Hi All,In ServiceNow OOB when we look at on-call calendar, we can see a users mobile number and email. The mobile number is displayed from Mobile Phone or Business Phone. Is it possible to show a custom phone number field? Thanks!
Resolved! interaction to be automatically closed when it gets attached to a TASK, INC or RITM
Hello Everyone, I have an Requirement in Agent Workspace. we would like for the interaction to be automatically closed when it gets attached to a TASK, INC or RITM. Thanks in advance. Rajesh B.
Best Practices for Creating a Generic Flow for Catalog Items
Hello Everybody, We have a requirement to create a generic flow for catalog items that can be reused for multiple catalog items in the future. Based on the RITM state, we need to set the corresponding stage.Please suggest the best practices for imple...
Can we add AI search for showing knowledge articles like we configure record producer ??
Hi Everyone,Can we add AI search for showing knowledge articles like we configure record producer ?There is a direct module as Record Producer Configuration to configure AI Search, but I am not able to do same for catalog item. Please provide your su...
Proactive Problem Management
Hi Team, We want to Identify Proactive problem management use cases & implementation .One way is to look at the incident data, look for re-curring incidents and this is a manual process. I am looking for some guidance here like what and how should b...
Normalization Service Guided Setup - update reference qualifier
In normalization services guided set up there is a step which update the company field reference across the system. However it skips any customized references and out-of-the-box reference qualifiers which are not empty. In my instance there are more...