Delete Email Watermark

[kam_steven_]

We haven't enabled SMTP and we're in testing phase. Just wondering how to delete all email watermarks before rolling-out to production.

[TrevorK]

I am not sure I understand your question, because I do not see why you would want to do it. Don't get me wrong, that doesn't mean I think it's a bad idea, I just do not understand it so hopefully I can still help with the question itself.

You want to delete all the watermark references in ServiceNow? So that if someone were to reply to a message (from testing), it would be flagged as a new email (new call, new incident, whatever you do with new emails) rather than updating a record?

The watermarks are stored within the table sys_watermark - if you remove the values it should remove the ability for the system to link it to a record. You will notice in this table the "Number" value is the same value in the watermark.

I have never attempted this, but it seems like it would work fine and achieve the result of wiping the watermark references so that any incoming messages could not be linked to your test records. Again, not sure why you would want to do this so perhaps I am missing something that might also help you.

[jcote]

Hi Steven,

This might be what you're looking for. You can just hide the email watermarks globally by setting this system property value to false, "glide.email.watermark.visible"

Check this Wiki section out for more information:

Email Notifications - ServiceNow Wiki

You won't want to "delete" a watermark from an inbound email into ServiceNow but instead might want to hide them, this is what they use to associate inbound mail to activity logs.

[kam_steven_]

Yes. Globally hide them should be good enough. We're using (Fuji) couldn't find the System Properties>Email. Where should I find this parameter?

[jcote · Accepted solution]

Just type in sys_properties.list into the "Type Filter Text" field and this will bring you to a table of all the system properties. The system property may not exist, although it did for me on my Fuji Patch 3 build (in this case, it's okay to create the system property if it's not already there).

Post fixing a ".list" at the end of a database table name in ServiceNow just brings up the list

Post fixing a ".form" at the end of a database table name in ServiceNow just brings up the form

Sounds like you're still in the implementation phase. I'd highly recommend spending a good deal of time on testing email configs, watermark customizations, etc.