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‎01-10-2024 11:40 AM
I'm just getting started with using the request table. I just wanted to know is there an additional cost with the approvals from the request table? Do I need approver licenses to use?
Thanks,
Jewell
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‎01-10-2024 11:44 AM
yes. you need approver licenses (approver_user role) for people who are being assigned the approval. If the people being assigned an approval already have a license (itil) then approver_user role would be included with that.
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‎01-10-2024 11:44 AM
yes. you need approver licenses (approver_user role) for people who are being assigned the approval. If the people being assigned an approval already have a license (itil) then approver_user role would be included with that.
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‎01-10-2024 11:45 AM
Thank you so much for your quick response. I wasn't aware that approver role comes with itil license.