- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-11-2020 01:07 AM
Hello, everyone,
I'm doing the ITSM simulator. Can someone help me with this task? Can you give me the list of actions to complete the task? Thank you!
As a user, I want to be notified when an incident is created for me. Users should not be able to unsubscribe from the notification.
1. Set the notification "Incident opened for me" to be mandatory. (Note: 'The mandatory' field may need adding to the form). A user should get a notification even if they created an incident for themselves.
2. Update the "incident_has_been_opened" mail script so that the message contains the "Opened by" user information.
Solved! Go to Solution.
- Labels:
-
Incident Management

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-11-2020 01:36 AM
Hi Gianluca,
navigate to System Notifications > Email > Notifications and open the record Incident opened for me
Then, right click on the Header form and select Configure > Form Layout and add the field Mandatory in the selected area:
Then, check the flag Mandatory in the form and press Update:
If I have answered your question, please mark my response as correct and/or helpful.
Thank you very much
Cheers
Alberto

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-11-2020 01:36 AM
Hi Gianluca,
navigate to System Notifications > Email > Notifications and open the record Incident opened for me
Then, right click on the Header form and select Configure > Form Layout and add the field Mandatory in the selected area:
Then, check the flag Mandatory in the form and press Update:
If I have answered your question, please mark my response as correct and/or helpful.
Thank you very much
Cheers
Alberto
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-11-2020 03:14 AM
and for point 2??
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-11-2020 03:45 AM
risolto. grazie!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-10-2024 02:30 PM
Make sure you plug in "Incident assigned TO me" (not "for me") to find the record.