Is there a limit for members of a group who will get a notification?

[jeffreygard1127]

Hi guys!

I just want to ask, if there's a limit for number of users who will get the email notification for the group?

We have this group with 25 members, however, when we checked the email logs, only 20 users are getting the email notification. We checked those users that are not getting the notification, their accounts are active. They have the correct email account. The notification is enable on their profile so we don't understand why they're excluded from receiving the notification

[Madhan somesh]

Hi @jeffreygard1127 ,

There's one more possibility that could cause the issue. If the user disabled email notifications from his profile, then he/she wouldn't receive any emails. This can be checked from the user profile>Preferences>Notificaions as shown below.

Please try this & let me know if it worked. 

Please mark it as "Accept as Solution" and "Helpful" if this solution helped you.

Thanks & Regards,
Madhan Somesh.

[Madhan somesh]

@jeffreygard1127 , You can either check it by impersonating the user or by navigating to the below tables.

cmn_notif_message and sys_notif_subscription

Please mark it as "Accept as Solution" and "Helpful" if this solution helped you.

Thanks & Regards,
Madhan Somesh.

[jeffreygard1127]

Hi @Madhan somesh thanks for responding. I can confirm that this is enable for the user.

[Madhan somesh]

@jeffreygard1127 , 
Could you quickly confirm if these users are receiving other notifications or only facing issue for this particular notification?