is there a possibility to put an alias to the email address of servicenow?

erickinn87
Kilo Contributor

Hello everyone, is there a possibility to put an alias to the email address of servicenow? I need my instance to keep the original address but that my client receives a notification with another email address name

Thank you

1 ACCEPTED SOLUTION

Harsh Vardhan
Giga Patron

you can mention the email alias on from field. 

 

System MailBoxes >> Email Accounts >> Open Servicenow SMTP.

 

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5 REPLIES 5

erickinn87
Kilo Contributor

Thank you very much to the 2, talking with my client doing it since the notification was fine.