is there a possibility to put an alias to the email address of servicenow?

[erickinn87]

Hello everyone, is there a possibility to put an alias to the email address of servicenow? I need my instance to keep the original address but that my client receives a notification with another email address name

Thank you

[SanjivMeher]

Yes. Navigate to System Mailboxes->Email Accounts and open the SMTP email account.

Change the Email label to your preferred email label.

If you want to change it for particular email notification, you can do that by adding the label to From field in the notification.

[erickinn87]

75/5000

I'll try, can you just put an alias? or I can add several

Thank you

[SanjivMeher]

You can only add one alias if you are using Email account.

If you dont want to do it for every email, you can write a mailscript

<mail_script>

email.setFrom("MY ALIAS<" + my_email_id + ">");

</mail_script>

If you dont want to write a mail script, set the From field in the notification as 

MY ALIAS<my_email_id>

[Harsh Vardhan · Accepted solution]

you can mention the email alias on from field. 

System MailBoxes >> Email Accounts >> Open Servicenow SMTP.