Is there a way by using Import sets Attachments in an Incident Table

[srinivasattili]

Hi All,

I have a request where we have bulk data of Incident which needs to be moved to the Instance , However the challenge is they have provided a separate attachment which needs to be attached to all the Incident.

Has any one has any idea about how to add a attachment to list of Incident.

Appreciate you help.

Thanks ,

Srinivas

[Mike Allen]

You can use the attachment API in a script.

Or you can do it via script by inserting into ecc queue:

Convert your attachment to base64

var inc = new GlideRecord('incident');

inc.query();

while(inc.next()){

var ecc = new GlideRecord('ecc_queue');

ecc.initialize();

ecc.agent = 'AttachmentCreator';

ecc.topic = 'AttachmentCreator';

ecc.name = 'file_name.xls:application/vnd.ms-excel'   // or whatever the file name is + its content-type

ecc.soruce = 'incident:' + inc.sys_id;

ecc.payload = '<attachment base 64>';

ecc.insert();

}