Resolved! Rename Department to Supervisory Orgs
We have a request to rename the Department Table to Supervisory Orgs to better align with Workday.What would be involved in renaming the cmn_department table?
Forum Posts
How to calculate average time taken from open to closed incident
Dear Community, I am trying to create a report which will show the average time taken to resolve the ticket, this will calculate the actual time taken from open to close the ticket. in order to achieve this i have created 2 additional fields on is cu...
Script for Record Producer to create Standard Change
Our requirement would be to have a "ticket" on the Portal with check box selections, and based on which check box is picked on submission the matching Standard Change template is created. We had a former employee who said Record Producer with script ...
Resolved! Dot walk inside business rule to set value
Hello, I need some assistance setting a field inside my BR. The value of Event type 2 needs pushing to a field on the user form. Can I do that by dotwalking to it? Here is my code: (function executeRule(current, previous /*null when async*/) { ...
Automated Test Framework- Test cases are getting failed due to glide.ui.polaris.ais client error
I am in tokyo version. This step result appears only on a step that interacts with the UI. This step failed because the client error 'The searchContexts do not match the glide.ui.polaris.ais_ready value. Please update system properties ' was detect...
Need help with a custom script
Hi Community, We are passing 2 parameters ProjectID and psNo in a Scripted Rest API GET resource. The requirement is to grant access to anyone who has the 4 project titles(u_project.project_manager,u_project.u_delivery_manager, u_project.u_additional...
Knowledge article comment
I checked one knowledge article in my ServiceNow instance where one person has added comment, but it is showing another person name in the comment. where can I configure that isuue?for example, I'm "Govind" i commented on knowledge article but it is...
Catalog form
One Catalog item two fields Type 1 : Select Box : CountryType 2 : Select Box : State Country is true then populate state. using Client script but not working. If end user submit form then Approval to go Network group.Approver is approved after trig...
Resolved! Copy variable details to RITM description
Hello all, Please correct me the code for variable details copy to RITM description , we are using below script. workflow run script: var variablesGR = new GlideRecord('sc_req_item'); variablesGR.get('sys_id', current.sys_id); current.description = J...
create problem from case
Hello, we use a UI Action to create a problem from case, this button however, will create and save an empty problem in the data base even before filling and saving ( submitting) the form, the result is empty problems without the mandatory field.I cha...
Documentation for OOB fields on Catalog Task Table
Hi All, Where can I get exact ServiceNow Documentation for fields , like the description of each field what it is meant for on Catalog Task (sc_task) table. I was able to find below : https://docs.servicenow.com/bundle/xanadu-platform-administratio...
Inbound action is not working
Hi Team, In my instance one of inbound action has already created, by using of that RITM has been created. now I have added some of new email id in same inbound action witch is working fine in dev and test instance email and tickets both are generate...
Clicking on Create Knowledge button on Resolved Cases getting Record Not found on CSM WorkSpace
When we Click on Create Knowledge button on Resolved Cases getting error message that Knowledge Record Not found on CSM WorkSpace only and it is working fine in Servicenow Backend(Native) view. We are facing this after Washington DC Patch 6 Upgrade. ...
Need help in Order Guide to request single item multiple times
Hello Everyone, We have requirement, where we need to allow user to create request multiple RITMs from single order guide. Can anyone suggest solution for this, without adding item to CART, can we allow user to create request? Thanks in Advance
Catalog item
How to set this Condition after catalog creation If End user submit the form then Approval to go "Network" group.Approval is approved after trigger task and assignment group Database group name.
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