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Fix Script

Display change records numbers which is in Scheduled state don't need Active records in Script. Using Fix script but script is not working. var gg = new GlideRecord('change_request');gg.addQuery('state=-2');gg.query();while(gg.next()){gs.print('Activ...

Ram012 by Tera Contributor
  • 182 Views
  • 2 replies
  • 0 helpfuls

Resolved! Create OLA when assignment group changes

Hey everyone, we would like to create OLA´s when the assignment group changes. (We dont use time_worked)The OLA should start when an incident is assigned to a group, pause when the incident is resolved and stopped when the incident is closed or assig...

MZahn by Tera Contributor
  • 760 Views
  • 5 replies
  • 1 helpfuls

Need to create a Report when user location changes

Hi, I have to create a Report whenever the user location changes but location is a reference filed I'm unable to find changes operator. And need to check whether that user is a member of a specific group. Can you provide a solution to achieve this re...

Need to implement an Amazon customer experience

Hello Community,  @Chuck Tomasi  I have a requirement to create an Amazon customer experience for my portal users while ordering IT hardware items from catalog.  Here is an overview of the requirements -  * Users will log to Service Portal* User will...

Display description field in the Standard Ticket widget

Hi Community, I am struggling to get the description field from the incident form on the SP. When someone clicks on My incidents and sees the incident detail in the Service Portal, they cannot see the description (which is the OOB behaviour). I would...

Abhinav7 by Kilo Contributor
  • 3859 Views
  • 3 replies
  • 6 helpfuls

Resolved! Incidents related this on a user record - change the reference

Hello, when we look at user records, we have the "incidents" related list so that we can see all past incidents by this user. This related list brings in all incidents "Opened by" this user. I want to change it to where it shows me a list of incident...

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DocuSign integration for catalog item

HiI have got an requirement for DocuSign integration. In my client instance DocuSign already configured. But how setup the  new catalog item request for digital signature and its flow. Please give details about flow and setup catalog item doc signatu...