Is there a way to create dependency of question with multiple questions in survey in servicenow

[arpitnigam]

Is there a way to create dependency of question with multiple questions in survey in servicenow ?

I have a question and based on it I need to relate 5-6 other questions.

Regards

Arpit

[Priyanka136]

Hi Arpit,

Yes, we have a question dependency functionality in Survey.

Navigate to > Survey > View Survey > Suppose select "Customer Satisfaction Survey" > Go to Related List > Metric Categories > Customer Satisfaction Survey > Go to "Assessment Metrics" > Suppose to open any metric "Please rate the overall quality of your service" > In "Depends on" field select your metric as per the requirement.

Please let me know if you have any question.

Thanks,

Priyanka

[arpitnigam]

Hi Priyanka,

Thanks for your response.Above option is unfortunately not working when we are making multiple questions dependent on single question.

Any suggestion ?

[Priyanka136]

Hi Arpit,

Please help me to understand correct requirement.

Is your requirement like that, If you select 1 question then multiple questions should be poped-up.

Thanks,

Priyanka

[arpitnigam]

Hi Priyanka

Thanks for your response.My requirement is as below :

> Depending on question if answer is YES  then optional text box should pop in

> If answer is NO then in additional to multiple choice,once more questionnaire as Scale should come.

These 2 values are not coming when answer is selected as NO.

Hope it clarifies.