Populating a Catalog Item from a UI Action Button on a different table

[Community Alums]

I'm working with a client who is using the Interaction table as a landing page to field emails and phone calls. From the interaction ticket, we have a select box which asks what ticket type the agent wish to raise. They can select interaction, incident, or request. 

At the top of the page, we have a 'Create Ticket' button which is mean to do the magic. If the user selects 'Incident', the button will create an Incident and set that as the parent, along with copying over the information the user may have entered into the Interaction. 

If the user selects 'Request' as the ticket type, a 'Catalog item' reference field appears showing a drop-down list of the available catalog items they have. The idea is the user selects one of these items, then when they press the 'Create Ticket' button at the top of the page, they will be redirected the catalog item they selected, and some of the fields on the catalog item will be populated. Then when they submit the catalog item the request is created. 

My problem is with the redirect to the catalog item. I have the Incident side of things setup. It's a glide record to the incident table. I don't want to glide to the sc_req_item though, I want the agent to be taken to the catalog item in the console. Can anyone help with the scripting or offer any suggestions?

[Community Alums · Accepted solution]

Looks like I should have spent a bit more time searching the community before posting this. 

The following thread has a more succinct description of the need, and has the solution! 

Redirect from a UI Action to a Catalog Item and set default values - Developer Community - Question ...