Hello beautiful people,i'm currently working on a Inbound Action that creates record on the cmdb_ci_outage table.I struggling with extracting the configuration item value from the email and set it in the configuration item field (reference).The email...
Hello All, I have configured agent chat for agent workspace.I want to change agent chat icon in to Button with name as: Agent Chat and want to add that button in to the footer left side of service portal . I tried to achieve that changing CSS of Virt...
Hello GuysSo I am trying to get the 'Edit' button on the incident -> Problem & Problem -> Incident forms on the CSM Configurable workspace.A couple of things I have tried:Created an action assignment https://www.servicenow.com/community/itsm-articles...
Hello Team, Need your help.Can anyone suggest how to remove duplicate stages from the flow designer?
Hi I want to create a button on the dashboard like "Groups" when I click on Groups it should show the list of records from a table. this customization can be done?
Hey Experts, May we know why is there a duration for stages that do not have any numbers set on it? Highlighted with yellow: (Completed / Complete Stages with 0 seconds) This is the duration set in Flow Stages. I observe that this is not the case...
I have created some UI policies to make some fields visible only on choosing some certain option from a select box variable. It is working on catalog item form but after submitting the request i can see all the fields on the RITM form which i have re...
Hi, I need help with advanced reference qualifier. There are 2 fields - category and bookname. Category is of lookup select box and bookname is of reference field. Based on category, bookname should populate. For ex: Category :- fantasy is selected t...
is it possible to get the approval date when a record in sysapproval_approver table got approved
How to checkout workflow which is created by other admin. I'm not getting the option to checkout. Note: My scope and workflow scope are same
Hi Team, we have requirement that, INC00XXX has attachment. Hide attachment from activity logs if sate is in closed state. TIA.
In my org we are trying to clean up our existing Knowledge base which is used for both Consumer facing and IT Facing. We have a single KB for both IT & Non IT groups. How do we ensure the knowledge articles we have in our repository are up to date. ...
We have added incident variable editor section in agent workspace incident form. But these variables are readonly for non admin users. Could anyone suggest on this please?
Hi, I have an excess of customer service management pro licenses. can I benefit from them to build ITSM.is the CSM pro License include ITSM Module? Or is it necessary to buy new licenses to activate the IT service management system?
