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Resolved! When the user is changing the priority of the incident the priority should be appended at the start of the description with previous description value? Ex : Previous description is : "The Priority Value is : 5 " then user changed the urgency to 2 the

When the user is changing the priority of the incident the priority should be appended at the start of the description with the previous description value? Ex: The previous description is: "The Priority Value is: 5 " then the user changed the urgency...

BlackCoder16 by • Tera Contributor
  • 3747 Views
  • 15 replies
  • 0 helpfuls

how do i push values in array for a record

Hi All,  i want to puch Ip address for the ci , which has 3 records in it. I want 3 ip to be puched to the array in one go. this is giving me 3 records or if i print it outside, it takes only one record.  var ciSys_id;var array=[];var IP=new GlideRec...

Priya75 by • Tera Contributor
  • 4658 Views
  • 16 replies
  • 0 helpfuls

Add "To Address" through email script

Hello, We have one global notification that will trigger to "requester" when any RITM is created on any catalog item. Here my requirment is, for one "XXX" catalog item if requester select one drop down variable as "ABC", we need to send out an email ...

n_16 by • Tera Contributor
  • 7200 Views
  • 7 replies
  • 4 helpfuls

Stop UI action to work if field is empty

I have created a UI action to create another ticket. I need to make some fields mandatory to create that ticket. So if mandatory field is empty and when clicked on UI action that should not work. I need to make that in UI action script. Can anyone he...

Kumar147 by • Tera Contributor
  • 2103 Views
  • 7 replies
  • 3 helpfuls

How to load attachment via data source using flow designer?

1) I need to upload a record(xlsx) to a table via data source using flow designer. 2) The record should be ordered form service catalog item. 3) I have already created data source and transform maps. 4) I have partially done my requirement like i hav...

Kavithan A1 by • Tera Contributor
  • 2497 Views
  • 1 replies
  • 1 helpfuls

Resolved! Is a Change Freeze necessary in ServiceNow?

I work for a financial company. We have a Year End Change Freeze.  Looking for other folks opinion if its necessary to have a freeze on ServiceNow applications. Is the freeze an antiquated idea? If you do institute a freeze that includes ServiceNow a...

Erik Richter by • Kilo Contributor
  • 14948 Views
  • 9 replies
  • 7 helpfuls

Resolved! How to reset Incident "Default View" for 1 User

Hi all, one of our Users encountered a little problem that I can´t seem to fix. Since he logged in today his standard view for all Incident Modules is "Incident Manager". He cannot select "Default View".   Where can I find the problem? Thanks in adva...

Resolved! How to switch Topics using topicDiscovery()

I am using switchtopic() to switch topics but When I use this function, Option to start a new conversation is not coming in virtual agent. See below image:      Now, I want to use topicDiscovery() to switch the Topics but I do not know the exact syn...

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