Hi All, I'm new to ServiceNow Community. I have ecmdb_admin role in ServiceNow and I'm looking to setup CMDB health dashboard and to add health inclusion rules. But i don't see CI class manager in ServiceNow OOTB instance. Can anyone help with what k...
Hello, I have created a group 'TestGroup' and added a role to it, Now the requirement is - Allow users from group 'TestGroup' to submit a service catalog 'Test_SC' request, else, for other users show an alert/popup message. Kindly help if you have an...
Hello Team, I have requirement to add button beside the caller's field and when I click on that button it has to display the asset information which are assigned to the caller on the popup.Added below screen shot for better understanding.Please sugge...
Need to automated data import from MID Server to ServiceNow tables(cmn_location table). The excel/csv file is having Locations data and it's present in MID server. So I need to auto load(create/update) data in cmn_location. kindly help me with the sc...
Hi everyone!I'd like to know if on Service Now it's possible to create a report/dashboard to view and search for both Requests and Incidents. I already tried to make a new filter, but it just shows INCs and RITMs separately. I could merge two reports...
I'm a newbie on this, and I've Googled like crazy.We use the Service Operations Workspace, and I've created these 6 ui actions for incident. There are more ui actions coming, and we would probably run out of space and affect usability before we are d...
Hi All, I have created a new choice field called u_vip with choices as "vip" and "v-vip" on sys_user table. How do i write a script include and a client script on incident table to identify if the user is a VIP or V-vip or a normal user. If user is ...
I was trying to update the existing record of snow (ex: CHG OR INC OR WO OR PRB) via inbound email action. I'm receiving record number in the email subject. Since I can expect each time different record type I added the target table as TASK. For new ...
Hi Team,I have a requirement to create assessment for a GROUP, instead an individual user. By default, we all know, assessments are assigned to an individual user. Once assessment assigned to a group any group member can fill in the assessment.Is t...
Hi All, We have a requirement to hide "request approval" button on change request form, based on the selection of field "Type" If the type is comprehensive then we need to hide RequestApproval button. UI action is working only for onload. So I tried ...
I have following requirement.I want Json array such that : "UserandRoles":[ { "name":"Abel", "role":"admin" }, { ...
Hi, We are importing users with ldap import from Active Directory. The import is set to create new locations and departments if they do not exist. This is good. But the new locations and departments are missing company information. Not so good. Is th...
Hi All,I created one catalog item it will create one catalog task by the flow. When I create a manual catalog task, if it is closed complete, it should trigger a mail to a given group. How can I fulfill this? Thanks in advance.
In Knowledge base home page(img3) need to create extra dropdowns, in OOB having Knowledge bases only, need to create Category, sub category, sub choice dropdowns as shown in the in the Advance search page(img2). Please help
when raise a problem ticket ?explain the working of personas in problem management,?
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