- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎04-12-2016 01:14 PM
Is there a way to dynamically change the Outgoing mail display name? There is only one choice in the System Email Properties. We are an MSP and I would like to dynamically change this for a company/domain.
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎04-12-2016 01:28 PM
I don't know of a way to do it globally, but you can change the from or reply to addresses on individual notification emails. There is a field on the notification form that you can fill in to change it to a static address for that notification, or you can change it dynamically in a mail script. If you created a mail script that sets the from address based on some information on the current record, you could then add that script to a number of different notifications. You may have to create a couple of different scripts for notifications from different tables, but you could reuse them for any table with the same field names for the company or user. Scripting for Email Notifications - ServiceNow Wiki has a description of the email object you would need to use at the bottom of the page.
-Steve
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎04-13-2016 03:37 PM
check out the system properties that contains email or smtp. You should be able to change it there.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎12-19-2020 11:57 PM
Check out this video, it will clear all your doubts and help you to understand Notification queries in details.
Link: https://www.youtube.com/watch?v=MUVIsZFY0so&t=1s&ab_channel=ServiceNowHelpdesk
It help you to understand below points.
- Basic email setup
- Create an email notification
- Advanced email setup
- Advanced conditions for email notifications
- Edit HTML content in an email notification
- Document attachments on an email notification
- Preview email notifications
- Time zone for email notifications
- Specify alternative outbound email addresses for notifications
- Specify an outbound email address for a particular language
- Notification variables
- Email templates
- Email layouts
- Watermarks on notification emails
- Troubleshooting notification emails
- Trigger email through event
Please mark reply as Helpful/Correct, if applicable. Thanks!!
