Is there a way to edit/change the "short description" on a task or incident?

[garybray]

Whenever our service desk assigns a ticket to our queue in Service Now, they sometimes have very obscure/generic "short descriptions".   I would like to edit those sometimes to reflect the actual item being requested in the short description field so that when I pull up "my groups work" or "my work", I can easily see what I need to do without having to "mouse over" or "open" the task/incident to get a feel for what needs done.   Other ITSM systems I have used in the past allowed this simple function, but Service Now doesn't seem to allow editing of this field.   Why? (see attached screenshot of a frequent "ambiguous" short description that our service desk likes to use.

[Nitin_NOW]

hello gary

I'm not sure what the question you are asking. If i understood properly, you are asking to edit the short desc field on a incident form right ? If so yes, you can simply go into the record/ticket/incident and update the field as required and save it. Does it answers your question ?

Please hit 'Correct' if you feel this is proper response which makes useful for other customer in future who have same question!!

Regards!

[garybray]

I tried just "editing" the "short description" field from reading "Request for information" to "Windows 10 Upgrade" but it will not allow me to do that.   As soon as I try to choose that field, I see a red circle icon with a slash on it.

[Nitin_NOW]

Is this a read only field for you ? can you please provide a screenshot ?

Regards!

[garybray]

Yes, apparently, we're not "worthy" enough to edit an ambiguous short description field and probably have "read only".......