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Resolved! Change Management workflows missing in PDI

Hi Everyone, Are Change management workflows removed in PDI? I had the workflows in my PDI. But I had to reset and wipe instance for another activity and in the reset instance, I am not seeing the change workflows. I installed all change management p...

Gopi22 by • Tera Guru
  • 1677 Views
  • 3 replies
  • 1 helpfuls

Domain related issue when attaching flow to my catalog ite,

Hi please help me in understanding why on attaching flow to my catalog item I am facing issues in domains. By raising request from child domain 'A' through catalog item the request is getting generated in parent domain that is top/default due to whic...

Export users from production to dev

I have some users in production instance that are not available in dev instance I want to export from prod to dev I want only 10 users from prod how to do that 

VenkataSreC by • Tera Contributor
  • 2462 Views
  • 6 replies
  • 0 helpfuls

Email script

Hi all , I have to sent notification to a group when state on ritm is close complete or cancelled with the all the sla defination attached to the ritm as given below with has breached , start time , stop time , business left time , business elapsed t...

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How to remove walkup visit widget from only esc home page

Hello Team,  How to remove, below Wallkup widget options from the My Item widget, I have got the widget from there, how to remove or hid Walkup. I need to hide from this Employee center page only ? My items is part of ESC home page. Please assist. Th...

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B Ashok by • Tera Guru
  • 1813 Views
  • 2 replies
  • 5 helpfuls

Widget KB CategoryKBv3

Hi everyone, I dealing with scenario where I want to use the widget KB Category KBv3 but it doesn't show the created categories. I looked at the code and they are falling into the condition:  <div ng-if="::(data.show != true)">${No categories availab...

RenataN by • Tera Contributor
  • 727 Views
  • 1 replies
  • 0 helpfuls

Knowledge Visibility

We're looking for an option that will allow users to view all articles in a KB bypassing existing article level Can Read Criteria, which is in place to restrict read access to just region-based articles.If a US based user searches for an article they...

RW-43 by • Tera Contributor
  • 1079 Views
  • 2 replies
  • 0 helpfuls

Resolved! Adding if/then to script include?

I use the following script include to return only room options (u_university_rooms table) that match the selected building code ("u_bldgcode") var getRooms = Class.create(); getRooms.prototype = Object.extendsObject(AbstractAjaxProcessor, { initi...

JP-ODU by • Tera Guru
  • 1392 Views
  • 2 replies
  • 1 helpfuls

Unable to install update to Workflow Studio - Yokohama

I am trying to install the update plugin for Workflow studio.  I am getting an error stating I have to install upgrades to the following plugins first: Playbook Experience ComponentsDiagram Builder However when I go to those plugins I get the message...

terrieb by • Tera Guru
  • 3333 Views
  • 17 replies
  • 0 helpfuls

Resolved! On-Call Engaging

Has anyone been successful in configuring the auto-engaging of on-call resources (including any additional parties specified in the trigger rules/escalation policies? For high-priority incidents, I need to engage on-call folks without the delay of hu...