When a Change Request is completed, the related Incident record should be updated.If the Change Request fails:If an Incident is already related, it should be updated.If no Incident exists, a new Incident should be created. ...
(function executeRule(current, previous /*null when async*/) { var x = new GlideRecord('incident'); x.addQuery('parent_incident', current.sys_id); x.query(); if(x.next()){ if(x.state=='7'){ gs.addInfoMessage('This is a c...
I need a script for below requirement. The script should output the count of incidents for each priority. I was able to achieve this using the below script. var gra = new GlideAggregate('incident'); gra.addAggregate('COUNT', 'priority'); gra.que...
Hello Community, I have an order guide to request access to various applications. Is there a way I can get the Service Portal search functionality to search for the contents inside of the order guide? For example, one of the applications people can r...
Hi all, We have a huge list of standard changes in our organization.Some of those standard changes require to receive specific variables to be completed. Let me put some examples:Restart a server requires to specify which is the server to be restarte...
Hello All, We have a requirement in which we have to integrate two ServiceNow Instances by using Ebonding Integration by using Flow Designer and REST Message. When an Incident is created from the Source instance it should create a Case (CSM) in...
On character request a field character length is 4000 but it is not accepting 4000 it is taking hardly only 100 characters
Hi Team, I need to copy comments from Approval(sysapproval_approver) to RITM, how to achieve it? Regards, Akshata Patil
We have built a custom table and integration to handle vendor tasks in our instance. These vendor tasks are updated when tickets are updated at the ticket system the vendor uses. For example: if there is a network issue and we want to create a ticket...
Suppose I am entering some data in a form of table u_candidate_details and when i submit or save the form a record will be inserted in table u_candidate_database and a pdf attachment will be added on the record that was created on table u_candidate...
Hi community I want to limit visibility to Sctasks and ritm records where the item = a specific itemI tried acls on there own but the oob acls are stopping it from working. What is best approach here. Example would be appreciated Thanks in advance
Hi all, I'm currently configuring an Email Client Template for INC tickets For now, I'm still configuring it from the dev3 (not on prod yet). But, when I tried to send the email using 'Sender Configuration': Select From List. and select the Email Cli...
I have recently configured OAM Plugin, and done the necessary configuration on RITM Approval notification. When I received the email in Outlook Price value is ?0.00, currency is not rendering in Outlook. When I performed testing in https://adaptiveca...
I have a requirement where there is an attachment type field(e.g., diso_approval) if it contains only .msg file then submit the request; otherwise unable to submit form.Note: Variable Atrribute not working( Need a script).
Hi all,We have a requirement to update attachments that are added in the form. For this we have updated the dictionary of that particular field by refering it to attachments table and added script " javascript: 'table_name=' + current.getTableN...
