Is there a way to edit/change the "short description" on a task or incident?

[garybray]

Whenever our service desk assigns a ticket to our queue in Service Now, they sometimes have very obscure/generic "short descriptions".   I would like to edit those sometimes to reflect the actual item being requested in the short description field so that when I pull up "my groups work" or "my work", I can easily see what I need to do without having to "mouse over" or "open" the task/incident to get a feel for what needs done.   Other ITSM systems I have used in the past allowed this simple function, but Service Now doesn't seem to allow editing of this field.   Why? (see attached screenshot of a frequent "ambiguous" short description that our service desk likes to use.

[Nitin_NOW]

Ohk. then yes you are not eligible to edit the field as it is restricted for you. May be it is customized in this way in your environment. I believe this is the across all the users, i mean no one in your team can edit this field who has same roles like you.   You can reach/recheck your Service Now team ( if you are a service desk agent ) to discuss on this.

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Regards!