Is there a way to recover a deleted attachment?

[eric987dc]

We are currently on a London instance of ITSM. A client was wondering if it was possible to recover a deleted attachment from a Requested Item. 

The user has gone in to a Requested Item record, and clicked the paperclip to manage the attachments associated. They then deleted the old attachment and attached a new file.

Is there a way to recover the old attachment?

I did see that in the newer versions of ServiceNow, there is a record recovery module. However it clearly stated that attachments would NOT be recovered. 

Anybody see where this could be coded or is this in the realm of possibilities? 

Thanks!

[Prateek kumar]

here you go

https://docs.servicenow.com/bundle/orlando-platform-administration/page/administer/table-administrat...

[eric987dc]

Thank you Prateek, but as already described, the Orlando version does NOT recover attachments.

[Prateek kumar]

Are you in Orlando Version.?

I'm in NY but when i navigate to below link i can undelete the record.

https://YourInstanceName.service-now.com/sys_audit_delete_list.do?sysparm_query=tablename%3Dsys_attachment&sysparm_view=