Hi, I have below requirement and have to implement via UI policy. But it is working not working when caller change to VIP. However it is working fine for on load. Assignment group should be mandatory when caller is VIP user on Incident form Thanks,Mu...
Hi, I have created a 'Delete' UI Action for the Problem table by using 'Insert and Stay' option from the OOB Delete button which is in Global table. I have a condition that the Delete button should be visible only in the closed state and Resolution c...
Hi everyone, I'm working on a database view and I'm not getting the outcome I'm looking for. Grant it I'm not sure I'm able to with the 3 tables I'm including in this view, but your quick review and comments are needed. Expected Outcome: We have app...
Hi everyone! I was wondering if it is possible to create an Incident from a Microsoft Teams call. For example you receive a call on Microsoft Teams from an mobile that belongs to a user in your system. Is it possible that when you answer that call in...
Is there a way to create a Multi Select Choice list Variable that I can control the Choice list without using a table and the users can select multiple items from the Choice list?
Does anyone have more detail documentation on the Cart() API? There is a very basic documentation on the docs website: https://docs.servicenow.com/bundle/kingston-application-development/page/script/server-scripting/reference/r_ServiceCatalogScriptA...
Hello,I am an admin i can see all incidents but ITIL Users can't see the incidents when assignment group is emptyHow to write acl or query business rule that itil users also can see the incidents when assignment group is emptyPlease help to achieve t...
Hi guys, Pretend this scenario: Catalog client script calls a script include through glideajax and sends an incident number as a parameter. Then Script include querys incident table through gliderecord and checks if the record exists. Returns a true ...
After Submitting a request We want to show all stages on Portal, currently we are getting like thisIt should show like this :Without clicking on Green aero it should show all the Stages:
I am starting my journey with the request table. So far, I have built out a catalog item/record producer for the end users to use. When submitting the request via catalog it creates a record but when I view the record it has none of the new fields ...
OOB, ITIL users cannot manually create SCTASK records on a RITM. An admin would need to adjust an AC to allow this.Although this does seem to work, I understand that it doesn't interact with the RITM/workflow in the same way that the workflow-created...
Hi all, I have a dashboard that was created by someone. The person who created this dashboard is able to see the reports but the people with whom the dashboard is shared with are unable to see anything. Can you please help. I have attached a screensh...
I need to create an Workato account for ServiceNow Integrations and I want to restrict access.What permissions/role does this account require?
My requirement is once a catalog task is closed complete, then other two task will be created by default. And next task will be created based on the conditions. But here in create catalog task if I don't check wait checkbox then ritm is not closing a...
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