Hi, What I need to do is the following: User starts a chat with a live Agent. From Agent Workspace window agent assists the user and creates an INC. When the INC is created my customers would like a link to the created incident to be pushed in to th...
As we have Link to Major Incident OOB option available to merge major incidents and it is working fine for "list view"Similarly I have activated Link to Major Incident option for Form View but it is not working as expected. Can anyone help me for act...
Request: MGMT wants ITIL users to have an "SLA DUE" column that updates regularly from the Incident List View.Example: Context: Around 200-300 "Active" incidents at any time (excluding resolved/closed/cancelled).Each incident has 1 active SLA (occasi...
Hi,In my company instance the transfer order line tasks are not geerating in order. After 1 st task completion the system creates two tasks at a time "Prepare for shipment" and "Receive". I compared al configurations with OOB , I didn't get any diffe...
I'm encountering an issue in ServiceNow's Flow Designer where I'm attempting to access the "oauth_entity" table, which resides in the global scope, from my application scope. However, I'm consistently facing the following error message: "Scope does n...
Hey Community, I am creating a catalog item to submit a certain request. Client wants to limit the visibility of that catalog item to certain users. How can I achieve that? Thanks
Hi All, I am working on a reporting chart colors but it is not reflecting the correct color instead of defining it in the [sys_report_chart_color] and selecting in the reports 'chart color if defined'. The table on which the reporting is done > [cmdb...
Hello, I currently use the ServiceNow knowledge base as our Known Error Database (KEB) and I'm actively creating Known Error Articles (KEA) within the ticket. The challenge I have is that I feel the Known Error Database feels tucked away and is not e...
Hi, I want to hide a variable field from the users while they would be ordering the item from service portal page, and make that filed visible on RITM and task form. Please reply quickly.
There are many ways to approve a request, I want to know the best practice as well as fastest way to approve a request.
I'm having a problem when I try to open a flow action, in a flow. Also, I can't access the flow variables in the same way, as catalog variables or other flow variables. Its stopping me from opening any flow action from this particular flow with the ...
I have uploaded the data using data source/transform map method. Uploaded the data using excel sheet. I see some records are ignored, some are updated and 1 record is inserted. In this inserted record I cannot see the target record - It says empty....
i am using admin account and i have even tried using another account using impersonate function and same error . even postman i am getting the same error { "error": { "message": "Security constraints prevent ordering of Item", "detail": ""...
Hello Team, We are facing an issue while loading the catalog item form in the service portal. it is taking more than 2 min and meanwhile, we are receiving the pop up as "The page isn't responding". We have checked the on-load script on the item, and ...
Hi, I have a custom table that holds the user data and the application assigned to that user. This application field type is a list type (glide list), so that whenever new application gets added to the user it should be stored in that field for that ...
