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Cascading additional comment to task

Hello Comunity,There is a requirement to cascade additional comment to child task.I'm required to check if if a comment is already present at child task then it should not be updated from ritm level. Please help me to implement the condition. Thanks!

Creating approval in sub task

Hello Comunity,There is a scenario where we need to add approval post task creation.Use case:-Let's say a catalog form is submitted .It will go for approval to HR.once it is approved task is generated say..to add someone in a security group.The requi...

XYZ by Tera Contributor
  • 622 Views
  • 2 replies
  • 0 helpfuls

dependent help

Requirement -  L2 Commodity code depends on L1. If you choose any L1 on the children of that L1 should be available to choose in the L2 reference field. Created 2 fields How to make dependent ?? can you please help me to fix this ? Manythanks !   

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Database view

Hi Team,I have doubt in database views I am trying to merge user, group, role to do reporting so i have created database view.User A is part of Northeast division [group which has one role(virtual agent)]  role from this group is inherited and anothe...

Preethi26 by Tera Contributor
  • 792 Views
  • 4 replies
  • 2 helpfuls

Regarding script logic to be created on clicking a UI Action

Hi,My requirement is:We need to create a NEW UI Action named Change approval button. This will cancel the existing approval and allow you to select new approvers. Also we already have a Request Approver field through which we select the Approver and ...

Appu2 by Tera Contributor
  • 275 Views
  • 3 replies
  • 0 helpfuls

Export Import of Standard Change Templates

I need to export the standard change templates out of one instance and then import them into a new, separate instance. I am looking any suggestions on the correct tables, as well as, the order that i should import the data. I have found a few article...

Bruler1230 by Tera Expert
  • 2080 Views
  • 2 replies
  • 3 helpfuls

Resolved! Child Incidents closed state not reflecting in target instance

Hello Folks, When I update a Parent Incident with child Incidents in Source Instance state to Resolved , the parent incident state is reflecting well but the child Incidents are not getting changed to Resolved in the target instance. We are using tab...

divyasreddy by Giga Contributor
  • 431 Views
  • 3 replies
  • 2 helpfuls

Email inbound actions

When a user submits a catalog item, an email will be sent to particular email id.So if they sends any response it needs to be captured in ritm worknotes (this is not for one ritm)How to create inbound action for this?Like conditions and script.In con...

User_267 by Tera Contributor
  • 481 Views
  • 4 replies
  • 0 helpfuls

Resolved! Global search does not show me Requested Items.

When I use the global search, it shows me lots of info but does not show me any requested Items. I already added the sc_req_item table to the text search tables but still see nothing. Is there something I am doing wrong? I am on Utah.   

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Andrew Meza by Tera Expert
  • 2428 Views
  • 9 replies
  • 10 helpfuls

Resolved! Can you have a sub-workflow within a sub-workflow

I have a need to have a sub-workflow within a sub-workflow. We have a complex form that requires additional task and I need to have the new task in a new workflow. This new workflow will be within a workflow that is within yet another workflow (basic...

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John H1 by Tera Guru
  • 568 Views
  • 2 replies
  • 0 helpfuls