We have a need to find out who reassigned tickets. Our Service Desk receives incident tickets via email. They do not assign the ticket to themselves and then reassign to a group. You can see in the Additional Comments field that they have touched the ticket, but we need to create a report that will pull this info for a weekly summary. Any suggestions on how to build this? I've tried looking thru the incident table, but can't get anything that shows WHO reassigned a ticket. Updated by only shows the last person - so if the eventual assignee updated it to resolve it, that's what shows in the Updated By field.
