Apologies if this is the wrong board. Hopefully this is a simple answer. Is it possible to control who can see survey results per survey? For example, we have one ITSM survey that goes out when incidents are closed, and another HR survey that goes ...
Hi All, Advanced work assignment > Settings > Service Channel -> Walkup recordunder condition I was trying to select "type is walkup" but all I could find is "Type is Walk-in". refer attachment When I create interaction from Walk up portal the typ...
What is the difference between the continual improvement management improvement initiative, demand management and idea management? in terms of definition, purpose, stakeholders, evaluation criteria, outcome and an example.
Hello Everyone, We are in the process of uninstalling the ITOM Event Management functionality from an instance. As part of this, we uninstalled the following plugins in the DEV environment. However, we noticed that these plugins are automatically re...
I am having this requirement where I have to interchange the columns name and email which are auto displaying when we click on reference field. I have tried with variable attribute but the name column always remains there. Please suggest some solutio...
Dear Members, We have OnClick UI action on Incident record & below is the script which return the Ticket to Helpdesk group whenever required and then helpdesk agent transfer the ticket to other group. We need to limit this UI Action in such a way th...
Hi Everyone.I have a requirement where there is a field called "services", and the type of field is list collector, i have given services table in that variable. there are two option: 1) mailbox 2) event queue. we have workflow, in which i used this ...
Hi, How to send a notification email to assigned to and assigned group when the sla is breached.Can anyone please help on this, It will be useful. Thanks!
Hello All, I want the Emergency Change Interceptor to be shown only in the Service Operation workspace, not on the Backend or any related list on Incident or problem form. And this Emergency Change Interceptor is only visible for Incidents P1 and P2 ...
Good Morning/Afternoon/Evening, I’m reaching out to seek guidance regarding a UI issue encountered after cloning a global widget into a scoped application. Context:I’m using the OOB global widget “Data Table from Instance Definition” on a portal page...
I’m working on integrating Salesforce with ServiceNow, but I’m running into connectivity issues between the two instances.I’ve checked the endpoints and credentials on both sides, and I've made sure that the integrations are configured properly, but ...
I have a requirement where when a user check the box "Outage required" and saves the change ticket, it auto-loads and outage ticket in the Outage section. However, most of the users are not updating the Begin and End time. The ask is that when user c...
Hello,There is a record which is created in a table which has a text file attachment. Need to auto parse the text file and need to create the records in another table for the attached file.
Hey everyone,I’m trying to use a value from g_scratchpad in a catalog client script, but it keeps coming back as undefined. I’ve set the scratchpad value in a Catalog Server Script on the same item.Am I missing something?
how to write script for knowledge article to valid to should not allow more than one year from the created date and previous date and when click on publish button it should show the error message in servicenow