Hi All, As part of my project requirement, I need to analyze the ITSM Success Dashboard. I installed the required plugins in my PDI configured roles and ran all the performance analytics jobs and the data collector job as well.But all the indicator g...
ObjectiveEnable automated creation of Microsoft Teams from ServiceNow using Microsoft Graph API. This document covers the end-to-end process for calling Microsoft Graph, handling asynchronous responses, and extracting the teamId from response headers...
Hi When ever sc tasks and incidents are triggered with empty group which state is one of open,WIP and onhold then need to configure the Queue Manager to assign all SCtasks & Incidents automatically within the ABC group group members who is available...
Title: How to Retrieve URL Parameters in Catalog Client Script (Challenge ID Example)Hi everyone,Today I’d like to share a solution to a common issue that many developers might encounter while working with ServiceNow catalog client scripts.里 Problem...
Hello, I am trying to configure a sequence in the approval of a normal change during the authorize phase using change policies. It seems to require a modification to the OOTB approval flow. Should be simpler in my mind. Any suggestions? I looked ...
We have an onboarding order guide which is setup to cascade variables.We have a need to be able to report on the 'describe needs' variables.One of the variables is a a select box for 'computer type'. One of the choices is 'no computer needed'How can...
Hi, I have export data from report in list view where we have 2 lakh records. but the attachment is not added in the email. I have checked the system property value in my instance glide.email.outbound.max_total_attachment_size_bytes. it is 18874368.I...
Hello all, I am looking into granting an API account access to a Database View. Do I grant the API account access to the underlying incident and task_sla tables? In addition, can the ServiceNow table API be used to query this Database View dire...
Hi all , I have requirement where when i open a new change task record default state is pending (-5) so when its in pending state i want to hide close state (3). and after i save the form then when i change the state to any other choice like open , c...
When clicked on the Create change request ui button on service operation workspace it takes the short description and description to the change request i want the parent field also to be mapped with the incident r record.How this will be done?@Ankur ...
Hi all, I have req I have choice field on the form called emp type there only if I select third party employee choice (on the catalog item on portal ) then on the state field on the RITM level (when the catalog item is submitted) choices like open , ...
Sometimes, when using a Script Include in the Condition Builder, you may get no results, even though your script is valid and tested. This usually happens because:The Sandbox enabled option is not enabled on the Script Include.The Script Include isn’...
Hi, I added the below piece of code in OOB reply inbound action to show the both agent and customer conversation but it is visible only latest conversation not whole thread.current.comments = "reply from: " + email.origemail + "\n\n" + email.body_tex...
Good morning.On the cmdb_ci_appl table, we have lot of application records. So, only people with cmdb_admin and cmdb_manager should be able to edit the records. Apart from these, other people should only read it.So, I have written 2 ACLs: Write opera...
Can someone please share 10 - 15 real-time use cases of Record Producers that are commonly used in organization?I'd like to practice theseThanks in advance for your help.
