Is there a way to show the variables from the Requested Item (RITM) on the SCTASK form in the itil view?

[sterrell24]

Instead of having users drill up to the RITM level to view the variables of the request, we would like to show the RITM variables at the SCTASK level. Any recommendations on how to do this?

[Michael Fry1]

Working in Istanbul instance it would appear you can do this.

Open your workflow and find the Catalog Task activity - then Open it:

Scroll to the bottom where it shows Add variables. Add the variables you want:

[The SN Nerd]

Is there a way to do this for custom tables (or just other than SC Task)?
The Activity doesn't seem to show for any tables other than SC task.

Use Case: Record Producers and Tasks

[Michael Fry1]

Not that I'm aware of, but use the script of the record producer to push the details into the comments field. Something like:

var notes = "Details:\n";

      notes += "\nRequestor: " + producer.requestor.getDisplayValue();

      notes += "\nStart time: " + producer.start;

      notes += "\nStop time: " + producer.stop;

      notes += "\nAffected CI's: " + producer.monitoredNodeId.getDisplayValue();

      gr.comments = notes;

[The SN Nerd]

We are doing this into the Description field, hoping for a codeless OOB solution, but I don't think one exists.

[shivanipatel]

Jeromy,

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