Is there a way to show the variables from the Requested Item (RITM) on the SCTASK form in the itil view?

[sterrell24]

Instead of having users drill up to the RITM level to view the variables of the request, we would like to show the RITM variables at the SCTASK level. Any recommendations on how to do this?

[Harsh Vardhan · Accepted solution]

Hi Jeromy,

I think by managing with catalog ui policy you can restrict your variable visibility. there is an option Applies on Catalog Tasks ,Applies on Requested Items   etc????

if it's checked on applies on catalog tasks it will show the variable only at task level.

or you can also try with variable editor.

http://wiki.servicenow.com/index.php?title=Using_Service_Catalog_Variables#gsc.tab=0

Variables on Task Form

A slush-bucket of optional Catalog variables to include. The variables here are displayed in the Catalog Task form in a field called Variable Editor. If no variables are defined in the field on the Catalog Task activity, the Variable Editor field in the Catalog Task form is not visible.

Please check the thread below.

catalog task variables only visible on the task ?

[sterrell24]

What version is that screenshot from? We're on Istanbul, and I haven't seen a form like the one shown in your post.

[The SN Nerd]

From the SC Task context menu

Configure -> Form Layout.

Select the 'Variable Editor' and move it onto the form.

All variables in the Task Activity from the workflow will be shown.

[sterrell24]

I already have the variable editor on the form, but it is not showing up.