Hi,I'm facing some issue with condition of UI Action called Create Normal Change. The condition is this as given below: current.incident_state != IncidentState.CLOSED && gs.hasRole("itil,sn_change_write") && gs.fieldExists('incident', 'rfc') && curre...
how can i clone my task board? for example, i have a task board of change requests for Applications team and I'd like to be able to clone that list for the Infrastructure team
I need to confirm that ITSM Standard comes with Playbooks, without having to use ITSM Professional?
Problem Manager We would like to have the chat functionality available in the incident form also available for problem task , This will help problem managers have a record of changes added to the task automate. for this requirement OOB or custom conf...
Hi,I want to automatically fill in the close notes (in the Closure Information tab) for a standard change request using a standard change template.However, I’m unable to add this as a change request value.Additionally, I can’t use the planned start d...
Is it possible to send the full name of the User who is sending/composing the email without creating a script include? The following variables do not work:${current.user_id.name}${gs.getUserDisplayName()}${gs.getUser().getDisplayName()}${gs.getUser...
Hi Community,Good day!!!I need help related to ACL or if it related to script, I am trying to make read only to user table which will be previewed on requested for or caller record (please find the attachment for user record which is I am referring t...
Good evening.We have an application called Access Recertification Audit. There, once we upload data/excel sheet, then inactive users are getting fetched instead of active users.The requirement is, if Active users come, automatically there Manager wil...
Good evening.How to allow snc_internal users who are on a ticket Watchlists to comment on Additional comments in Service Portal? Which Role should I give them? ITIL ?These users do not have any other role, apart from snc_internal.I am not sure. Pleas...
Hi Team,kindly help me on below issueone of user is getting below error in dashboard, also he is not able to see all field in that report as admin I can see all field and also I am not getting that error.Kindly find below screen snap for same. Thank...
Creating Problem from an Incident We want to be able to create a new problem from an incident with all necessary information. 1. Update the existing system property so that Assignment Group will always be copied from an incident when a new ...
Hi,we need to provide write access to the knowledge categories for the knowledge base owner Person.I created write Acl to the KB_Category by using the below script:if (gs.getUserID()==current.parent_id.owner){ answer = true;}else{ answer = fals...
Just wanted to share this here so if anyone working on similar requirement can leverage it. I got a catalog requirement to create a variable on the catalog form to enter URL and it should always start with a url then followed by a suffix to that ur...
Hello Team, Has anyone done the ServiceNow integration with Ineight tool ? If yes, then please share the relevant docs or links that would be helpful. Note: Checked in Ineight site but it was not helpful Thanks Bishal Sharma
I want to block or restrict the attachment of files with ".exe" in the filename. I have already filtered the file type to allow only PDFs, but we still want to add a filename restriction as a secondary security measure, as we are passing this file a...
