I have a requirement to trigger the flow designer if incident task is assigned to certain 3 groups . I have to store those groups in system property(as per requirement) and use it in the flow designer trigger condition . Please help on how can this b...
Hi team, I have 3 fields in record producer to map with the 3 fields with incident form which I have done.using the script current.business_service = producer.field_name;current.category= producer.field_name; Category field is taking the backend choi...
HI I have choice variable (Application Affected) in my Record producer, and I need to map the field to Category and Service Fields in the Incident form The incident form Service should be reference field, and a user should be able to search for the a...
Hello, REQUIREMENT: To be able to add Incident's to "Incident's Fixed by Change" Related List after the CR is closed Seems like it allows to add incident's only when CR is not yet closed, or else it doesn't.How to be able to have the "Edit..." UI act...
Hi All, I am working with custom action in flow designer, i need to pass few values from one custom action to another , how can i do that. eg i have got the ouptputs.returnvalue=sys_id; now i want to pass this in another action .
Hi All,I want to display a help icon ? on left side of a field and want to link a kb article in that field so that when anyone click on that field it will redirect to the kb article page. Thank you
We are trying to get the user location information from Active Directory by using transform mapping where the info is not getting correctly.We are trying to get from source to target table (sys_user).And the location field is mapped as script.How can...
I had no issue with the "Disable notification" task it is task 2 that I am having an issue with. 2. User should not be able to unsubscribe from below listed notifications (make these notifications mandatory):So for this task, I have added the "mandat...
Hi Team, I have a requirement's. I need to add the some repots in all tabs. How can i add them As per screenshot we need to add reports above tabs Could you please help me on this above requirement. Thank you in advanceMani
Hello, Our company made a transition from Remedy to ServiceNow. There are a couple of things that I would like clarification on. The transition team is new and I don't believe they're SME with SNOW. 1. We use cases. Why is it so hard to update t...
Hi all,Bad Model Catagory name and improper device assignments to wrong Model Category in ServiceNow.This is the problem i'm having and not able to understand from where i can change the model of the CI in the table. For example- In application serv...
List of fields (comma-separated) that can be edited on published articles without creating a new version. I'm attemting to allow an entire group to make minor edits to knowledge articles without creating a new version. I have my fields. List of fie...
'New' button in list view of the configurable workspace is not responding after clicking it. But the same 'New' button is working fine in other workspaces. If anyone has any idea, feel free to post your thoughts
We have a requirement to send reminders to users that has a lot of outstanding SCTASKs.Getting the list via a report is not a problem, my question is how can we automate sending an email to each individual Assigned To showing there outstanding tasks.
I'm trying to use a UI Policy on a catalog item to make a field mandatory based on the reference variable to the sys_user table. Is this possible? Would a client script be better?My variable is "user", and it's a reference field to the sys_user t...
