I want to make description and short description read only in change request and make editable by only some of the assignment groups in Implement state.What is the best way to implement it ?
Hi team, Can Someone help me pleaseUsers can only select a date that is in the future and 3 to 6 weeks after the submission date.Past dates (before today) and the date of submission itself are not allowed.
Hi all, I am in the process of testing Agile Development 2.0 on our development environment running Xanadu. Everything works up unit I click "Start Sprint" at this point I am taken to the sprint tracking page and nothing is generated vtb wise. All...
For anyone else out there who has started moving into Office 365, you are probably already familiar with the "M365 Service Health Notifications" or "365 Sercice Alerts" that go out on a daily basis. These alerts outline aspects of the Office 365 serv...
We are implementing SNow ITSM, and we have noticed that editing KB articles in Dark Mode is suboptimal. I can see how to remove the theme toggle, but is there a way to lock that field into light mode for editing, including the tinyMCE toolbar?
Hi, I am having a record producer, when I submit it, incident record gets created and the assignment group is getting set automatically. There is no configuration or script I found in record producer. There might be some BR which is responsible for ...
I want to set a default value for date field which is on the current record of the task table Basically I want to display the date value on the list view of the task table can some know how can I achieve this?
Hi All,Requirement:Disable attachment read permission in ServiceNow Mobile App. I have disable the image upload from Activity Stream configured in Record Screen as mentioned in the documentation. But I don't think this would make sense for attachment...
hi guys! We created this widget in portal to display all the SCTASK for each user so they will have visibility on their tickets.However, only ITIL user have the ability to post Additional Comments on the SCTASK tickets.How can we enable the same func...
I'm looking for ServiceNow documentation on using Visual Task Boards (VTBs) with waterfall, agile, and hybrid projects. Are there any resources on managing projects, tracking time, and handling tasks in both VTBs and the project task module? I’ve fou...
Hi, I have few queries on implementing Self- Service Analytics Dashboard. 1. How to achieve a dashboard for Self-Service Analytics. I have gone through the below documentation but didn't find any OOB dashboard available."https://www.servicenow.com/do...
Hi All,How to delay the event in ServiceNowI have identified gs.sleep() method but my lead is not interested use this functionI have used gs.eventQueueScheduled("event_name",current,'','',time);This is not working as expected, Am I doing any mistakeI...
From my limited understanding of the On-Call module, the user listed as a manager has the access rights to create and edit their groups On-call rotations. Unfortunately, not all of our groups managers want to manage this and we are looking for a way ...
Hi, Does anyone know the reason that the catalog builder does not allow you to modify pc_software_cat_items so that they can utilise the step based fulfilment flow? Thanks, Jack
Hi, please see below our customer question: "Wanted to ask if we have such enhancement- the option to answer a specific chat message (same we have on Whatsapp /Teams) in our current AWA chat feature on ServiceNow?" Can you please assist with supplyin...