what does mean of "Locate and select Platform User [platform.user]."
Hello Team,While doing learning course in ITSM got a question or step like "Locate and select Platform User [platform.user]."can you tell me exactly what does it mean RegardsVinod
Forum Posts
Resolved! How to find the list of integrations present in ServiceNow
How to find the list of integrations present in ServiceNow
what is the Use of gsftSubmit , why should we use it, when use it?
Hi, Please don't copy and past WIKI information, please explain in your own words.. why should we use, ?? when ??? why??? what is the purpose i have taken this script from wiki.. what is explains here , : UI action: Reopen Incident already we hav...
Making Playbook checklist readonly in Agent workspace ServiceNow
Hello,We set up playbooks in our Agent workspace. Some of our tickets include playbook checklist which guides the agents to finish the checklist and close the ticket. But the issue we have is currently the agents can still edit/update the checklist e...
Add variables / variable editor to custom table to copy from RITM table
Hi Guys, We are creating REQ, RITM and then instead of sc_task, we created a custom table. I want to populate the variables which is appearing from RITM to custom table. I have tried number of approaches like adding the formatter etc but nothing seem...
Resolved! Populate the Data through On change client script is not working
Hello EveryoneMy below script is not populating the Data on Custom table I want to populate the KB article number on custom table which contains the field reference to sc_cat_item I have this relation available on the related list for every Catalog ...
Resolved! Service portal Reference field values in dropdown should show more than 1 columns.. How to configure this ?
Service portal Reference field values in dropdown should show more than 1 columns In ESS & Service portal on a maintain item has. Variable name: configuration item variable type: reference to cmdb_ci Requirement : To show extra fileds like field2,...
Change Management - Manual approvals
Hello, The client wants the ability to add manual approvals on state Authorize of change requests. Here are the things that I've done: 1. First approach: Add Edit button on Approvers related list I enabled the Edit button on the Approvers related lis...
Resolved! Put the same category,subcategory and CI the task to the change request (parent)
Hello, how can I assign the same category, subcategory and Configuration item from the Task catalog to a change request (parent) generated from a task (related list)?
Notification in response to incidents that are Closed
Hi all We occasionally experience issues with our clients sending us emails to ask for their CLOSED incidents to be re-opened or chasing us for updates in relation to those closed incidents. Currently, because the incidents is set to Closed they will...
NON Production Environment Booking & Reaservation Mechanism
Hello, Wanted to know if there is any process to reserve or book non prod environment for testing in Service -now ?
Resolved! Do we have restrictions on third-party outbound calls?
like per hour / day we can only make 10k calls or 1L calls etc?
user concern on Catalog view cannot find request for few catalog items in portal
by selecting language preference as Chinese simplified and then search below catalog item titleRequest Prohibited Software ExceptionService Not Listedcannot find request catalog item. When a user searches for a term in English, but their preferred l...
Custom search functionality in service portal using only two tables
Hello, My requirement is to show search results on the service portal from two OOB tables i.e. Product Model & Case.I am using OOB widget 'Typeahead Search' and I have done few changes to portal search application.Please see below screen shots. 1. Se...
Access to add work notes on published knowledge articles
Once knowledge article published then work notes on knowledge article is hidden. I would like to give access to add work notes for specific roles/users after knowledge article is published.
| User | Count |
|---|---|
| 38 | |
| 33 | |
| 20 | |
| 9 | |
| 9 |
