Is there a way we can parse and get the value of "X-Original-From" from the header of an email which got forwarded/redirected to Servicenow
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02-04-2021 07:36 PM
HI All,
Our instance has too many forwarded/redirected emails coming in and we want to fetch the "X-Original-From" from the header, is there a way to do that via scripts ?. email.origemail does not give the right sender address hence we want to do it manually.
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02-04-2021 09:22 PM
Hi,
Did you try to print what came in this
email.headers
From there if you could do string manipulation and search for your sender
Regards
Ankur
Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader