Resolved! Please suggest...How to show Display name details on Catalog's user criteria
Unable to create user criteria under Available for tab in Catalog Item. Display Name is showing grayed out.
Forum Posts
Resolved! Fix script to change a group in the incident form
Hello everyone, Please need your help creating a fix script that will change the assignment group from the current one to a different one from the beginning of time, I have been checking scripts but the ones I have found are just to update last year...
It is possible to update the flow designer properties
Hi Team, in the flow designer properties we have a option called "run as" with the options 1.system user 2.user who initiates session. but it is possible to set for a specific user like if "it integrator" user needs to set as run as. can anyone sugge...
Migrate CMDB from one instance to another
Hi, We have built a CMDB system in our instance and want to migrate it to other instance. We can't clone the environment as there are other application we don't want to move to other instance. What are available options to migrate only CMDB to anothe...
"Turning off" Service Commitment for SLA Definitions - consequences?
Hi all, my client has installed Service Portfolio Mgmt, and set up a number of SLA Definitions as type "Service Commitment", meaning that they only produce Task SLAs for incidents where the Service Offering is in the list for the corresponding Servic...
How to show 'flag article' button when article is published
Hi All, I want to show flag article button when an article is published. Currently, i am not able to see the flag article button. I checked the relevant properties, they all are set to true. Still i am not able to see the flag article button. So the ...
How to set values into single line text based on another field selection
I have requirement where I need to populate values into single line text "AD Groups to remove" based on another reference field. But in the single line text field we have a default value. So we need add another values based on the field based on the ...
Resolved! how to validate dropdown /choices in Scripted REST Resource.
Hi All I need to validate the languages in user table while end user is sending data through payload. The similar kind of validation I did for company and its working fine but how we can give the same for a drop down choice? sample company filed va...
how to pass micro cert on flow designer
Hello All, I had tried 2 times but not able to complete exam. could any one suggest how to complete micro cert please? Thanks, Rohith.
Resolved! Restrict in RITM level
Hello Experts, I have a catalog item, When i submit a request ten it should create a user record in a custom table. the requirement is not to create a duplicate user in that custom table, So i have written a script that should throw an error message ...
Group members not receiving email notifications when a ticket has been assigned to support group
Hi Experts,We have created new SRM forms for our applications. But we are not receiving email notifications when a ticket has been assigned to our support group.Analysis : DL is working fine.Checked email logs, email notifications receiving for grou...
Export record field values to a word template and attach back to the record
Hello Community,Would it be possible to export required record field values to a pre-defined Word document template? The idea is to use a pre-defined word template containing required labels and placeholders (eg.: Number: ##NUMBER##, Resolver Group:#...
Resolved! Set value not working in Workflow
Hi All, I have set values configured in the workflow to set 'State' values depending on contract process. It works fine for 'Renewal' and having issues when extension of the contract. However workflow path goes on the right way, but value is not upda...
Ritm should close as closed incomplete if any of the two sctasks are closed as incomplete. Also the ritm should wait till all teh sctasks are closed.
Hi Team, We have a requirement where 2-3 sctasks are attached for a ritm and it should close only after all the sctasks are closed. Also if any of the sctasks are closed as closed incomplete, the ritm should be closed as closed incomplete. Otherwise ...
Resolved! Using AJAX response from portal client script in Workflow.. ?
Hi All I have a service catalog item (accessed via service portal) for users to generate a QR code. It uses an onsubmit client script to call glide ajax. The ajax triggers a rest message to an external provider which generates the QR, and then takes ...
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