Resolved! How to create an Embedded list?
I have two tables...Table A and Table B.. Table A is the main table....and I need to set Table B as embedded list in table A... How can I achieve this requirement?
Forum Posts
Doer & Checker Validation
In order to address an audit violation, my Services needs to validate that the Implement Change (Doer) & the Check Implementation (Checker) tasks are not assigned to the same person. The assignment group can be the same, but the Assigned to, should b...
Resolved! CMDB CI - Why is Owned by referenced to the sys_user table?
Is there another field equivalent to Owned By for groups? We have some CIs owned by groups and not individuals.
Resolved! How to query twice the same gliderecord?
Hi guys, I have script: var gr = new GlideAggregate('incident'); gr.addEncodedQuery("active=true"); gr.addAggregate('COUNT'); gr.query(); var result = 0; if (gr.next()) result = gr.getAggregate('COUNT'); gs.print...
How can I change "CAB Approval" group on a change request on "Authorize" stage?
Hello, right now when I have a change request that moves to "Authorize" level, my change request is waiting for approval from CAB Approval group. How can I set my own custom group instead of "CAB Approval group" ?
Known Error Plugin
Good Day, I've been hunting around for information on the Known Error Plugin that became available in the Madrid Release. I'm not finding solid answers. I did find the old article on known error from before Madrid. My Problem Management team ...
Create multiple incidents from EXCEL
End user with ITIL has to create multiple incidents in a single shot with the help of excel.is there any way the can send a mail to myinstance@service-now.com with an excel attachment, then incidents has to be created for all records in the excel row...
On-Call Scheduling Issue
Greetings On-Call Scheduling gurus, I am working on an issue where we can't update a shift from the On-Call Calendar. Generally, we can click on the shift and select "Actions" > "Manage Shift" enter the team member and the timeframe that will cover f...
ServiceNow Portal Best Practice: One main portal vs Multiple Portals per Department
Hello We are having a bit of debate as to if we should have one main ServiceNow Portal or individual ones for specific departments. I see the values of having everything one single portal, but I also like the value of having an interface dedicated to...
Resolved! Capture Risk Assessment answers and put them into the change work notes?
Apparently out compliance folk are not happy that our risk assessments do not version if they are retaken. A solution was proposed to capture the answers when it's taken and add them to the work notes of the change its attached to. Can a kind soul ou...
Resolved! Is it possible to exclude a catalog item from contextual Search in Incidents
I am utilizing contextual search when users submit incidents. I have an employee on boarding Order Guide that shows in the section below the short description when submitting an incident with New Employee in the description. When they click the Ord...
Resolved! Map Catalog item variables to request fields using run script in custom workflow
I have created three variable Requested for, location, description. now I need to map these variables to request fields using Run script. or any other recommended way for mapping. Thanks @Ankur Bawiskar @Pradeep Sharma
Resolved! How to get the sys_id of a portal url (record producer)
Hi there, I'm facing an issue retrieving the sys_id of a record producer from a URL on the Service Portal. Old situation: I have multiple record producers that were reached via the backend catalog: /nav_to.do?uri=%2Fcatalog_home.do%3Fsysparm_catalog%...
Resolved! show inactive users records in catalog
Hi, I have a field Requested on Behalf on a catalog item which is a reference field to the sys_user table. By default, we will be able to see only active users in the Requested field, But I also want to see inactive users in the requested field. 1. O...
Resolved! Add ability to reopen incident ticket on Service Portal
Hello, we are currently looking to implement ability for end-user to reopen an incident through the Service Portal. Currently the only way our end-users can do this is by clicking a button on an email notification which sends an email to ServiceNow w...