How to send encrypted email/attachment from ServiceNow
Do servicenow provide ability to send encrypted email or document like outlook
Forum Posts
Why does the state of a PTSK task from a free form board never change?
Hello, I am wondering why the PTSK tasks from a free form board does not change from open to any other state even if the card is archived. There is also no option on the task to close it from the card view. If the same task is opened from the list vi...
Resolved! Triggering workflow from UI action
Hello, Can anyone please help me on this below requirment. I have created a new state as Draft for change request.Created new ui action'submit request'.this button will be visible on all type change request like emergency standard and normal and the ...
Where is plugin ITSM CSDM Best Practice - Quebec?
In the release notes for Quebec, for Incident Management, this plugin is mentioned: ITSM CSDM Best Practice - Quebec (com.snc.best_practice.itsm_csdm.quebec). I have tried to activate on a PDI, but without luck. I even requested a completely new inst...
Resolved! How to translate the description of Catalog Item?
Hi everyone, good day! I am trying to translate the description part of a Catalog Item to a different language. Can someone teach me where and how will I do that? Thanks in advance.
Loaded data cannot be recognized
Hi all, I've done data import many times using "load data" to upload csv files. sometimes I encounter this problem:after uploading showing successful, click "Loaded data", it gives a blank page with the error message below:"An invalid XML character (...
Resolved! Search bar on Service portal is overlapping with widgets
Hi All,We have a requirement where we need to add a search bar (out of Box) on a background image of home page, We were able to add the image and place the search bar as required.The issue we are facing is when we type some text in search bar the sug...
Resolved! Add user in watch list and add comments
Hi, Please suggest, if we add a users to the incident watchlist, the user in the watch list is able to add additional comments or worknotes from the service portal to the same incident without any ITIL role. Note: - End user who is a part of the wa...
Resolved! How to change hover text in portal
Hi, how to change hover text in service portal. when I am hovering to servicenow it is showing servicenow(hover text). how can I change hover text.
Resolved! How do I copy the short description & description fields from a CHG Request over to a Change Task?
I've built a Change Request WF that after manager approval, creates a Change Task. I need to copy over the Short Description & Description fields over to the Change Task.Change request:Change Task:I've attempted to create a couple Business Rules an...
How to Skip Service Catalog Approval if Manager is opening a Request Item?
I am working to modify our existing on-boarding Catalog form. Here on our form we have field called "Manager (Employee's direct supervisor). What I am looking for is when a manger himself is opening a request then it should skip the Service Catalog...
Need to Populate Short description and description RITM variables on newly opened Change Request
HI guys, There are two variables on RITM, Short Description & Description. If we open the RITM, in the related lists there is Change Request tab. So once we go to that Change Request tab and click new, it will give 3 options Normal, Standard and Emer...
Resolved! How can I know in what Data-center is located my instance?
I'm aware of the different locations of Servicenow Datacenters (Datacenter locations of Servicenow). It's possible to know in what ServiceNow Datacenter is located my instance? Thanks,David
Resolved! Auto select the choice field depending on the value of other choice field
Hello,I am pretty new to ServiceNow need help with the sample code to auto select a choice field based on the choices selected in another field. Suppose, I have two custom fields, A and BA has some 50 choices and B has 10. Based on the choices select...
Wait for condition on workflow, wait until the variable on catalog task is changed/udpated
I have a scenario where I have 6 variables on the catalog form and 5 variables will be filled in by the end user before submission. after few approvals a catalog task will be created and the fulfiller team updated the 6th variable until they complete...
