Work Notes mandatory when problem goes to closed state when we click re- analyze UI action?
When we click on re-analyze UI action, when problem goes to closed state, work notes should be mandatory.
Forum Posts
Resolved! Transform script not working properly.
I have a field from which I am trying to push a value to target table but it is not working see screenshot.
Resolved! Create a record in a table using flow designer which should take input from the request?
Hi Experts, I am trying to create a entry in table which should take inputs from request i submitted. I have used trigger as service catalog and created below flow. Here record is not inserting. Please help me.
How to add due date 7 days after the current date on RITM
how to populate due date value in "Due date " field which would be 7 days after opened date (current date and time). time should also populate as per JST 17:30 in due date field . Please help . Thanks in advance.
Resolved! Update Catalog Task's "State" upon closed complete/closed incomplete after SAVING
Thank you for your help in advance! Problem: When a state is updated to "closed complete" or "closed incomplete" by the agent without saving it greys out (changes to read only). Agent has to refresh the entire page if he/she accidentally selects one ...
How to Restrict users for List collector?
Hi all, In my catalog item i have 2 variables variable 1 - select matter: refers to u_matter table variable 2 - folder permission (type-list collector)- refers to user table i have a table(matter details) in my instance with following details My r...
Find how the default view has been modified
Hello, We have experienced a strange issue this morning where the Default view on HR form has been modified and all the fields have been removed from the view. when I checked the Form Layout versions, don't see any recent changes. Tried checking th...
Resolved! Create Second RITM in Workflow Activity
Currently using ISTANBULObjective: Create a second RITM under new REQ using script in Workflow. This RITM would then trigger it's corresponding workflow.Details: We have a Catalog Item (New Provider) that allows our organization to ask for a onbo...
I am unable add or move columns through personalized list Column list settings, it's showing empty fields
Hi, I am unable to add the fields to the columns in the table and list view is showing empty. It was working fine, couple of days ago. but from yesterday i am facing the issue. i tried all the possibilities ,but didn't succeed. reference screenshot a...
variables are not visible in portal but visible in catalog form view.
Hi Everyone, Variables are not visible in portal for few catalog items, even I have checked below link but no use, please can anyone help. https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0749918 Thanks in advance.
Resolved! How to bring a field value as a hyperlink on email notification , which on clicking navigate to the current record.???
Field - Ticket number should come as a hyperlink on notification. I tried with insert link it gives the display value with hyperlink but on clicking it comes as Record not found. I think the URL is not correct...How to make it refer to current recor...
how to dot walk in script include
Hi all, I'm little bit confused, like how to link the fields from 2 different tables. Ex: sys_user & cmn_location. In user table i can able to see city & country fields but the field names are populating as location for both. In this case I want to g...
Resolved! Unable to see context menu in the List view but i can see the context menu in my form view level
Hello community, i created new instance from servicenow developer site, i hope i made some changes, i cant see context menu in my list view header(please correct me if the terminology is wrong) but i see the context menu in my form view eg: when i cl...
How to prevent duplicate records in staging table ?
How to prevent duplicate records in staging table ? I mean, if there is any duplicate record in the excel file then while importing records through that excel file in staging table it should prevent the duplicate records to be imported. Can I use o...
Resolved! How do I grant my Service Desk team the ability to add/remove new users but restrict their access to Groups?
My service desk team supports Internal Users, External Users, External Vendors which need to be added to the "caller" field when a new user is encountered. Due to the nature of our business the external users and vendors are an undefined list and wil...
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