Is there an available out of the box user acceptance test plan template for testing the workflows within incident management module? or A sample

[Deepshikha Luth]

i'M LOOKING FOR A TEMPLATE  TO START WITH SO THAT i CAN THEN CUSTOMIZE IT BASED ON OUR EXISTING CONFIGURATIONS. ANY STANDARD OR SAMPLE PLAN WOULD HELP TO BREAK THE ICE. AS I'M NOT SURE HOW TO START OFF AND MAY LOSE OUT ON SOMETHING  THAT MAY NOT FULFILL THE INTENT OF USER ACCEPTANCE TESTING

[Amarjeet123]

Hi @Deepshikha Luth ,
I am pretty sure, you would have figured out a way after you posted this question. But this is for anyone who might drop here while searching for same. Well, today I was in same boat searching for a ServiceNow guide to perform UAT. I found this asset, do check out its really helpful in at least kickstarting the UAT.

For a general understanding of UAT(like from scratch), check this page.
User Acceptance Test Preparation Checklist Template 

Regards,
Amarjeet

[Dr Atul G- LNG]

Hi @Deepshikha Luth 

Greetings!

Your question is not clear, but as you mentioned that you are looking for a test plan, I will use the out-of-the-box (OOTB) test cases for Incident Management, follow them, and then make the necessary changes.