Issue in closing RITM for parallel Tasks
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10-13-2022 06:03 AM
Hello all,
I have an requirement to close RITM when all the Respective Tasks get closed , So here is our workflow behaves interms of creating Task
1. Workflow Will create 2 Tasks , Initially Single Task gets created post completing the initial task another task gets opened
In order to close RITM I have written BR on Sc_task table and it is on after update
/* var count = 0;
var tasks = new GlideRecord('sc_task');
tasks.addQuery('request_item', current.request_item);
//tasks.addQuery('active',true);//added
tasks.query();
//if(!task.next()){//added
var taskcount = tasks.getRowCount();
while (tasks.next()) {
gs.info("passing into 1if loop");
if (tasks.state == 3 || tasks.state == 4 || tasks.state == 7) {
count++;
}
}
gs.info('taskcount' + '' + count + 'yesbank');
if (count == taskcount) {
var gr = new GlideRecord('sc_req_item');
gr.addQuery('sys_id', current.request_item);
gr.query();
if (gr.next()) {
gr.state = 3;
if (current.state == 3 || current.state == 7)
gr.state = 3;
else if (current.state == 4)
gr.state = 4;
gr.update();
}
}
here the issues is it is working for Single task and as soon as initial task gets closed RITM is getting closed but it s not waiting for next Task to complete , here I want to validate all the Tasks to get completed and proceed with RITM Closure
Can all help with your inputs on this
( I want to acheive this BR instead of adding Runscript in Workflow Since we want to work globally (we have lot of workflows)
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10-13-2022 09:21 PM
try to debug further by adding logs in your BR
the BR script I shared should work fine and close the RITM only when all the sc_tasks are closed for the RITM belonging to current task
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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10-13-2022 06:42 AM
Why don't you just add a step at the end of your workflow to close the RITM. (set the state = closed complete)