Prevent problem record from being closed if there are pending problem tasks on that record
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
yesterday
I want to prevent a problem record from closing before its related problem tasks gets closed using the below
(before update) business rule on problem table.
But it is just showing an invalid update pop up and moving to closed state while there are still pending problem tasks.
(function executeRule(current, previous ) {
if (current.state.changesTo('Closed')) {
var taskGR = new GlideRecord('problem_task');
taskGR.addQuery('problem', current.sys_id);
taskGR.addActiveQuery();
taskGR.query();
if (taskGR.next()) {
gs.addErrorMessage('Cannot close Problem. All associated Problem Tasks must be completed.');
current.setAbortAction(true);
}
}
})(current, previous);
- Labels:
-
Problem Management