Issue on Dynatrace integration

[GianluNow]

Hi,

Has anyone ever done integration with dynatrace application? I've an issue connection.

I've done integration following this guide : https://www.dynatrace.com/support/help/setup-and-configuration/integrations/third-party-integrations/problem-notification-systems/servicenow-integration/#automatic-configuration-check

When I try to test connection i've this problem :

My istance is on Madrid version. I can't find appservice script include indicated on point 3. Maybe is these the cause of issue?

Has anyone already done that?

Thanks.

[Ashutosh Munot1]

HI,

This is not serviceNow issue tough. It has to do something with Dynatrace. They have to see if they support you instance version, other things,etc.

Thanks,
Ashutosh

[Rajesh155]

Hi,

Did you find any solution of the above issue ?? We are observed the same error however connection was successful. but not receiving the events 😞

Thanks

[Eric Smith]

did you solve it? i suppose you're not using any external help to connect the two - i mean, add-on/connector. have you considered it as an option? i ask, because i use such a tool (zigiops) to integrate them.