issue with attach knowledge base articles to incident

[cshriya]

I am trying to attached knowledge base articles to incidents. So I search by the book icon at the end of the short description line and then open one of the articles, there is an Attach to incident button. Once I am done this and saved, I am not seeing the article but there is a comment in the description saying "Undefined."

Same happened on Change Form.

I updated the knowledge property "When attaching an article to an incident, copy the content into this field:" with field "description"., because I am not using comments field on Incident form. I tested it with comments field as well but it's showing the same as "undefined" value.

Any one is having same issue and got the solution. Please share.

Thanks
Chhavi

[Carpenter]

Turns out there was a duplicate problem for this (PRB578113). This bug was fixed in Berlin Patch 4.

[jbrunsell]

This patch also seems to fix the issues we had with submitting KB feedback, flags and ratings.