How to add/remove fields in 'Show all CI" for CMDB Groups
Hi Team, How to add/remove fields in 'show all ci' list in 'CMDB Groups'. Need to add few fields and remove in this list. Regards, Anto.
Forum Posts
Resolved! Standard Change State Management
Dear Experts, I have standard changes which processes the decommission of the servers but the tasks that are created is controlled which means that the preceding task is dependent on the previous task.. but when the first task is closed after the ch...
What helped you make the case for ServiceNow?
Hi everyone,I'm on the Digital Experience Strategy team at ServiceNow. We're focused on making our digital experience genuinely useful for people evaluating us, so we need your input. If you were involved in a recent decision to bring ServiceNow into...
Employee Center: Child Topics not being shown in dropdown, when language is translated
In the employee center, when language is English, the main topics and its child topics are shown as expected.But once language is switched to e.g.: Arabic, (all the topics are translated and available in translated text), only the main topic is shown...
Print or Save pop up form in SNOW (so it readable...)
I often have need to output a popup form from within ServiceNow as per the attached example.Using latest build Edge and Chrome....Print creates a unreadable documentSave creates a even more unreadable documentUsing developer tools to capture a screen...
There was one requirement on case management notifcation of 'case opened'
There was one requirement on case management notification of 'case opened' and if the case record has watchlist members, they should be in CC on the email notification. Please suggest how to achieve this, and I tried creating an email script and addi...
Agent workspace button is not available on the ATF ui action step
We want to create an ATF test to validate the contact type on the request which is created through the interaction,but we are unable to find the 'Create request' button on the ATF Ui action visibility, here create request button is a workspace button...
Resolved! Logo Update
We have to update our logos for our notifications as well as the display in ServiceNow. We had a partner set this up for us during our implementation. Does anyone have any advice for the best way to proceed with this? Generally, where do logos live w...
Create / Edit Schedule
I'm trying to restrict the Select Group dropdown in the On-Call Scheduling > Create / Edit Schedule wizard so that users only see:Groups they are a member of, orGroups they manageCurrently the dropdown appears to show all records from sys_user_group,...
Best Practice to Allow Duplicate IR Numbers Across Different Years in Health & Safety Incident Manag
Hi Team, We are working with the Health and Safety Incident Management module and using the sn_ohs_im_incident table.By default, the Health & Safety incident number is auto-generated, for example:HSINC0000001However, the client does not want to use t...
Cannot see a button to be able to add a Tag to a record in the metric_instance table
Hi All, I would like to add Tags to various records in the metric_instance table, but there are no buttons\options to do this via the list view or within the record itself. A google\AI search tells me it should be possible, but I cannot do it - would...
Why is the "Generate Time Cards" button not working on Time Sheet Portal? How does it work?
Good morningIn the ServiceNow Time Sheet Portal, why is the "Generate Time Cards" button not working. How does it work? On Clicking, why does it show "No time cards created". Please help me out.Also, I guess, if we click on the Generate Time cards bu...
Employee Center / Service Portal: Ampersand (&) displaying as & in breadcrumb
I am seeing an issue in Employee Center where an ampersand (&) in a Topic name is displayed as & in the breadcrumb.Example:Topic Name: System & StatusExpected: System & StatusActual: System & StatusThe Topic record contains the correct value,...
Store email responses on sharepoint
Hi, We have a requirement that a team wants to send a verification email to their users with some options i.e. A.accept, B.reject, C.Ignore. Users will select one of these options and will reply. That Team wants to store these replies on sharepoint. ...
Custom article templates are not showing in the portal while search and hit enter
Hi All, As per the requirement, we have created some custom article templates for knowledge. In the service portal, if we searched the article name/number and if it shows as dropdown to select and open, the article template is showing the article bod...
