while creating KB articles some users applied color (Black) filters to article body. - Default Theme Image when these articles opened in Dark mode theme, unable to see the article body. - Dark mode theme Imagecan see the data when selected, and If I...
Hi everyone,We have recently started using Flow Designer in ServiceNow and had a question regarding “Run As: System User” in flows.What are the main cons or risks of using System User? From what we understand, it bypasses ACLs and user permissions, b...
The subject says it all.
Hi folks. This question is on Knowledge. We need to make the author visible for Knowledge article approval email notifications sent to the approver. Can someone show me where this lives in ServiceNow so that we can add the author?
Hello, everyone,I'm doing the ITSM simulator. Can someone help me with this task? Can you give me the list of actions to complete the task? Thank you! As a change manager, I want all fields to be set as read only after a change is closed. Create...
Hi, When the “Opened for” (end user) responds to an email on an existing ticket, the reply is successfully received in the email thread and is visible in the Activity section. However, the assigned agent does not receive any notification for these re...
I am trying a create a client script or script include it is giving me the webpage is temporary down or move permanently to a new web services but it is working for others.
I had an issue with xlsx and doc files while clicking on view, Instead of viewing it is downloading file directly into system. But for PDF and PNG files it was viewing instead of downloading Is there any solution to view it instead of downloading XLS...
CAB Workbench Integration with Service Operations Workspace (SOW) – Zurich Release OverviewWith the Zurich release, ServiceNow enhanced the integration between Change Management and Service Operations Workspace (SOW). After the upgrade, users may not...
Most ServiceNow learners don’t know the proper learning path for getting their first mainline certification, the CSA (Certified System Administrator). I was in the same situation earlier, and I also looked through several ServiceNow Community posts f...
Hi community Is there a way to create a custom filter function that i can use in an acl. For exampleIn the condition of an acl i can selectWhere assignment group = one of my groupsANDWhere group list = my custom filter gets all my groups
Hi, I created a new Taxonomy in ESC, added Menu items, and quick links with related topics, now I want to add translations to these items ??
Hello Experts,I have a catalog item in ServiceNow.In that, I have a Multi Row Variable Set (MRVS) with variables Environment and Domain.Domain choices: Internal, ExternalEnvironment choices: Prod, Public, Semi-PubI created a Flow Designer flow. After...
Hi Everyone,I have a question regarding SLA behavior in ServiceNow when multiple SLAs are applied to a single Incident. Specifically:Do all applicable SLAs run simultaneously on the same Incident?How does the system track and display multiple SLA tim...
Hi Everyone, I am facing an issue with the "This Item" summary section within an Order Guide. Scenario: I have created 3 different Catalog Items, each with different delivery days defined on their respective item records (e.g., Item A is 3 days, Item...
