Hey All! I'm researching whether ServiceNow can be used as a Document/Policy Management system. There a few requirements that we'd have to meet and I was thinking whether we could use Document Management for this. Did anyone come across something sim...
Hi Teamnotification configured on sc_task table and this is usingaction:inserted/updated record triggercondtion: assignment group changesUsers/Groups in fields: Assignment groupnotification is triggered but it showing empty recipients and below error...
here is an OOTB Risk Assessment available for Change Requests. Is there a similar Impact Assessment functionality available OOTB in ServiceNow?If not, could you please advise how we can configure or customize an Impact Assessment similar to the exist...
Hi Team,I am working on a custom Access Request table in ServiceNow.RequirementSource User: Single UserTarget User: Single UserApproval should be sent to the Target User's Manager.Once approved, roles should be copied from the Source User to the Targ...
Hi Community,I have used the following steps in a flow:Catalog Item Submitted ↓ Look Up Record ↓ Wait until Future Date/Time ↓ If ConditionI am observing two scenarios:Scenario 1: If the future date is the same date as the Ca...
Hi Community,I have built an AI Agent that takes a Survey Name + Time Period, retrieves completed Assessment Instances and related responses, and generates an overall summary. My next requirement is to do the same specifically for Customer Satisfacti...
How to enable the scope selector in the background script. I am currently only able to see the global scope in the scope selector
Hello I have a requirement of showing a UI Button in MIM Workbenchwhile normal UI Action wont hold true for the workbench, I came across post stating customization is limited for MIM WorkbenchIs there any workaroud?How can I configure this?Any help w...
I would like to create a custom search widget, similar to the OOB Homepage Search widget. Unlike the OOB widget, (which performs a global search), this new widget should search only within IT-Support related Topics. Meaning, it should only return c...
OOTB by default users without a fulfiller role are redirected/dropped off at ..../now/nav/ui/home. We have modified the "SPEntryPage" script include to redirect non-fulfillers to the portal (/sp) upon login rather than .../now/nav/ui/home Question: ...
When we originally implemented ServiceNow about four years ago, we leveraged Active Directory groups that already existed in our environment. At the time, it was the quickest path forward, but as our platform has matured, we're realizing that some of...
This document is for all of the those who have questions about ITSM (ITIL) processes and procedures. Feel free to download this Microsoft Word document, which has embedded Visio diagrams, and use it as you see fit. It has processes diagrams, process ...
How to enable scope selector in the background script. I can currently only select the global scope.
Hi Team,A client is receiving system-generated case notifications that were created/opened by other users. She is not the caller/creator of these cases, but the notifications are being sent to her registered email address.What would be the best way t...
We have a requirement where the Enforce Restriction checkbox controls access to a record. Expected FunctionalityWhen Enforce Restriction is set to true, two Glide List fields should become visible:Allowed MembersAllowed GroupsThe purpose of Enforce R...
