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In sow view need to add email template icon for problem and RITM forms
Hi Team, In sow view need to add email template icon for problem and RITM forms like below mentioned in the screenshot, how to do this. Currently i can see that email template on the incident and change form. Regards,Abhilasha G T
Resolved! Error while try to delete custom table which extends cmdb Service table
Hi All,Could you please suggest on below issues.1. I am facing the below error when i tried to delete a custom table which extends cmdb Service(cmdb_ci_service) table.Actually table got deleted, but in the dictionary we have few columns corresponding...
Download Trial version of ServiceNow
Dear Experts, I am newbee to Servicenow. Could you please let me know how to download the trial version of ServiceNOW so as to enable me to integrate with OIM (Oracle Identity Manager). I am trying to build the basic integration like to OIM to talk t...
RITM form shows different fields when previewed from Task vs. opening directly
Hi everyone, I’m facing an issue where the Requested Item (RITM) form displays differently depending on how it is opened.When I open the RITM directly, the form shows the correct fields and values.But when I preview the RITM from a Catalog Task (usin...
Email notification on record deletion from a custom table
Greetings, people.Question:Is it possible to trigger an email notification when a record is deleted from a table in ServiceNow?Use case:The table in question is a custom table, and all records are created manually. Whenever a record is deleted, I wan...
ATF failure in “Open a New Form” step after Zurich upgrade – client error related to
Hello Team,After upgrading to the Zurich release, we are facing an issue in Automated Test Framework (ATF) while executing the “Open a New Form” step.The test fails with the following client error:Client error detected on the page being tested:uxc_fo...
Need to Mask/ encrypt the field values for some user roles
Hi Team, I am looking to implement a solution to secure specific string and date fields based on user roles. The goal is to ensure that while end users see only masked or encrypted values in the interface, the original data remains intact in the data...
Unassign Assets from List Collector
Not using HAM, but using the basic CMDB detailsOn an offboarding form, we have a list collector that shows all the assets assigned to a user.On closure of the task, we want to unassign those assets in the list. Here is what I have it doing, but its n...
Enable inactive user to be displayed
I want to display all users in one specific catalog item (sc_cat_item_guide). I added the catalog item sys id on the business rule named user query is displaying correct but, all other catalog item with field reference to users table is displaying ...
Resolved! Add comment to RITM upon approval expiration
In the request management workflow, I can add an approval and set a due date for that approval with instruction to reject the RITM if the due date is reached with no action. This results, by OOTB design, in the approval being "no longer required" and...
Resolved! Service Catalog reference variable shows sysID and not the value
I am building a catalog item that has a custom table which need a transform map to be populated.The issue is am having is when I select a value on the catalog item, it populates with the 'created' and not the value. How do I get the controlled area ...
List of CI.s Upstream and downstream
Hi Mates, one of my clients needs for reporting purpose List of CI.s Upstream and downstream data ..Is there any possibility to get those data .or need to write any scripting .Need your help ! Thanks
How to calculate Risk level on change table
when we click on related link (calculate risk) on change record it will set risk level. time window is a new custom choice field having options(business, on call), i tried this but only one condition satisfying but not other from the below. can any o...
Associated changes /SCTASKs are closed but REQ/RITM still in Open
We were not able to auto close our system when the associated change and sctask were closed out. Also Associated change was closed but the corresponding SCTASK didnt get auto close.
