Hi all, Is there a way to add a new button to the popup modal for reference fields in the CSM/FSM configurable workspace?The specific requirement is to be able to create a new contact and associate it to the case without navigating away from the case...
Hello, I'm trying to change the border radius and CSS for the Typeahead Search Input Container that also implements AI Search. I've tried the suggestions in Theming for AI Search in ServiceNow but it still isn't overriding the default values. I know ...
Hi, When emailing out of a ticket the subject etc is automatically populated based on the short description of the ticket. We have a need to add some fields of the ticket into the body of the email automatically. How can we achieve this!
Hi All, We have a notification which is sent to Users/Groups in fields: assignment_group, assigned_to. The requirement is to send the notification to assigned_to user, and only IF assigned_to is empty, send it to the assignment_group, so that no dup...
How To Rename "UPDATE" button with "SAVE" in all the forms (INC, CHG, PRB, CHG TASK)
Hi,I need to create a Performance Analytics widget that shows:Total Incident CountClosed Incident CountPercentage of Closed IncidentsI believe this can be achieved using PA indicators and formula indicators. Could someone guide me on:How to create th...
Hello all, We are integrating Jira server and ServiceNow using Jira Spoke. We are using Mid server for connection. I Am able to create issue using JIRA spoke only by username + Password, If I give API token in password place it giving error as 'Unexp...
Can someone explain what the solid red circle with the horizontal white line it represents in UI builder. This is at the top left side of the UI builder page when you want to select a page to work with. All I know is that I have add components to t...
I created a couple of knowledge base articles linked to a certain configuration item. When I now open this CI in the CMDB, I would expect that the linked KB articles are shown somewhere here...but I cannot find them. Does anybody know how to see the...
We have a UI Action in incident form , to generate a request from incident. While field mapping catalog item flow overrides our BR values. We have used async BR and also used setworkflow(false). but still it is triggering the flow . we have success...
I was facing an issue that when I am using the Min value then it is giving me the minimum value, which is correct, but when I am using the Max value then why is it giving me the minimum value? See the Below Image
Hi,I hope this email finds you well. I am creating a notification (table: sysevent_email_action) that should be sent to a article's author when your material is rejected. I would like to add the reason of the rejection in the email body, but I do not...
On call trigger rule working on assignment group changes and we want to trigger on priority changes as well . let say if incident priority changes from low to high then it should trigger ? how to configure this
Which setting needs to be changed so that in the following environment:"/sp?id=sc_cat_item&table=sc_cat_item&sys_id=" (Service Portal), a variable (reference) that points to sys_user allows full-text search to work? For example, "Max Muster" should b...
with Single ITIL role can reports ? If yes if ITIL user create reports also can edit his reports right?
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