Hi everyone,I'm implementing SLAs for the Incident table in ServiceNow and I'm looking for the best practice for handling complex SLA calculations.Our SLA rules depend on:Business servicePriorityBusiness hoursOff-business hoursFridaysHolidaysSaturday...
Hi all,Offboarding automation in Flow Designer (Zurich), using the Microsoft Active Directory (ADv2) spoke. The final step moves the disabled user into an Archived OU. Every other AD action works fine (Disable User, Remove from Groups, Update User), ...
Hi Team,Clicking the critical notify button on the change request record is not working in SOW where as it is working in classic view. Could you please help me with this. Please find the attached image.@Ankur Bawiskar @Dr Atul G- LNG @Matthew_13 @Gli...
SLA NotificationP1/P2 breach NotificationWhen the SLA percentage reach to 50% send a notification to assigned to userSubject: Sla breach 50% for the incident(number)Body : Hi assigned toThe incident SLA has been breach to 50%Resolve the incident befo...
Been poking around the ServiceNow Australia release and found a couple of nice touches for UI Actions worth sharing. 헡헲현 헔헜-혀혁혆헹헲 헯혂혁혁헼헻혀There are two new List Style options now: 헮헶-헽헿헶헺헮헿혆 and 헮헶-혀헲헰헼헻헱헮헿혆. They give buttons a cleaner, more modern l...
Hi everyone,We recently installed the Advanced Work Assignment (AWA) plugins in our Zurich instance. On the first day, everything worked perfectly.However, we are now facing an issue: whenever users with the awa_agent role change their status to "Ava...
Hi,how can i say current.isNewRecord in Condition?its not State i think.
Printers of the manufacture Kyocera are being discover through Discovery. However, they don't have the name field populated in the Configuration Item table. This is only happening for this specific manufacture, the rest are fine. Could this be a conf...
Hi Community, This was the inbound email action written in servicenow for ritm creation: if(email.to.toLowerCase().indexOf("oracle.hris.cloudsupport@ajg.com")>= 0 || email.to.toLowerCase().indexOf("oracle.hris.projectsupport@ajg.com")>= 0 || email.to...
I am using the flow designer for the catalog item process and when the approval is rejected, the stage is set to Request Cancelled but the state of RITM always set to Closed Complete. We would want it to be Cancelled or Closed Incomplete.
Recently, many ServiceNow developers have been experiencing an issue where their Personal Developer Instance (PDI) is not starting as expected. Initially, the Developer Portal displays a message stating, "We're having trouble opening your instance d...
Hi Team,I'm facing an issue with a List Report on the Requested Item (sc_req_item) table involving two Reference Catalog Variables:Change Request NumberIncident NumberBoth variables contain valid values on the RITM record, and the values are visible ...
Dear Servicenow community friendsI have configured Australia Instance from https://developer.servicenow.comFrom Navigation, I can see Incident ApplicationAll -> Incident -> All (To view list of Incidents) Problem Statement:I cannot see: Problem, Chan...
Hi TeamEnd user created bookmark using create favorite as shown but it is showing null view for incident list and when open any incident from below list even form is showing null viewPlease advice
Hi Community,I am working on a Catalog Item in Service Portal and need help filtering a reference variable inside an MRVS based on a catalog variable outside the MRVS.Requirement I have a catalog variable outside the MRVS: Select Manager of Team (sel...
