Issue with catalog items ordered from cart

[Sathya10]

Hi All,

We are facing two issues when we are using the cart to order items.

1) When we order multiple items by adding them to cart with different users, the SCREQ generated has the info of one of the users populated in the 'requested for' field and also for all the RITMs generated under it instead of having the respective user's name. 

2) We have 2 levels of approvals defined (at RITM level) for the catalog item, but the Approvals are tagged only for one of the catalogs in cart and the approvals are skipped for the other items in cart 

Kindly advice.

Regards,

Sathya R

[kmohammed]

It sounds like there may be an issue with the way the user information is being stored or associated with the items in the cart. It could be a problem with the code or configuration that is responsible for populating the 'requested for' field and the RITMs. It would be helpful to check the code or configuration to see if there is an error or if the user information is not being properly associated with the items in the cart.

The problem with the approvals being tagged only for one of the catalog items in the cart could be related to the way the approvals are configured. It could be that the approvals are only set up for certain catalog items and not for others. It might be helpful to review the approval configuration for the catalog items in question to see if there is a discrepancy in how the approvals are set up for different items. Additionally, it might be good to check the code that is responsible for triggering the approvals to see if there is any issue with the code that is preventing the approvals from being triggered for certain items.