Issue with File Attachment Field Navigating to Another Section
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3 hours ago
I have a form with two sections:
- Section 1 contains a field of type File Attachment.
- Section 2 contains two mandatory fields.
When a user uploads a file using the File Attachment field in Section 1, the file uploads successfully, but the form automatically refreshes/saves and navigates to Section 2 where the mandatory fields are located.
There are no Client Scripts, UI Policies, Business Rules, or customizations related to this behavior. The File Attachment field was simply added to the form.
Is this expected behavior for the File Attachment field type? If so, is there any way to prevent the form from automatically navigating to the section containing mandatory fields after the attachment is uploaded?
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2 hours ago
No way to handle this as this is default OOTB behavior
If user uploads file and it's a new record, system saves the record and it becomes an existing record and you can see the sysId in the URL
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Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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2 hours ago
@Ankur BawiskarIs he trying to perform this on the catalog item?
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2 hours ago
as per question it's attachment type field and not variable
So it's not catalog item
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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an hour ago