Issue with the OnSubmit client script

[Pooja Khatri]

Hi All,

I have the below OnSubmit client script written for making attachments as mandatory 

Script ::

function onSubmit() {

if(this.document.getElementsByClassName('get-attachment').length == 0 && g_form.getValue('do_you_have_a_copy_of_the_rfx')=="Yes"  ) {

           alert('Please attach the copy of the RFX.');

           return false;

           }

}

The script is working in the main form but it is giving me the error on the main RITM , whenever I click on the ""Cancel Request"

Error : 

How can I fix this issue ?

[dgarad]

Hi @Pooja Khatri 

Please take a look at the link below.

https://www.servicenow.com/community/developer-blog/verify-mandatory-attachments-count-on-catalog-it...

[Pooja Khatri]

Hi @dgarad - I have also used this.document.getelementsbyName in the same way as mentioned in the link to the article but its still not working .

How can I fix it ?

[Harsh Vardhan]

@Pooja Khatri  you have written this script on catalog client script or client script ? I am assuming this is catalog client script, can you confirm , if you have unchecked the "Applies on Requested Items" checkbox  ? this way catalog client script wont be trigger on RITM .

Thanks,

Harsh

[Pooja Khatri]

Hi @Harsh Vardhan - this is a catalog client script , the checkbox of Applies on Requested Items is already unchecked but still it is giving me the error on the RITM end .

How can I fix it ?