Issue with while opening a particular catalog item RITM/SCTASK request it is taking longer time to l

[rajasekar reddy]

Hi ServiceNow experts 
@Ankur Bawiskar 
Issue with while opening a particular catalog item RITM/SCTASK request it is taking 5 to 7mints time to load.

I have checked catalog item there 50 variable are there out of 50 there are 10 variable with type of " reference ", because this it is getting time load  RITM/SCTASK.

Can anyone help me to fix the issue?

[Peter Bodelier]

Hi @rajasekar reddy,

Are there any client scripts and Ui Policies attached to the catalog item?

[rajasekar reddy]

Hi @Peter Bodelier 

We do, coming to Client scripts there are 4, but those are not more than 10 lines in each script.
but UI policies are 4 in there is 30 catalog ui policy actions are there.

[Peter Bodelier]

Even a script with 1 line could break things 😉

Try turning them all off. (Client scripts and UI Policies)

Is the load time better?

Then start activating one by one, to identify where the issue is.

[Ankur Bawiskar]

@rajasekar reddy 

Check point mentioned by Peter.

Is the load time higher for few users or for all users?

Did you identify some pattern etc?